How AI is redefining the COO’s role

From gen AI pilots to automated supply chains, technology is reshaping how operations leaders create efficiencies, build resilience, and encourage teamwork. On this episode of The McKinsey Podcast, McKinsey Senior Partner Daniel Swan speaks with Editorial Director Roberta Fusaro about how COOs can embed technology, particularly AI, into their company’s culture. It requires balancing the urgency of today with the transformation of tomorrow.

Articles/pieces mentioned:

The hard stuff 2025: Taking stock of progress on the physical challenges of the energy transition

The state of AI in 2025: Agents, innovation, and transformation

Theme music composed, performed, and produced by Joy Ngiaw

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