Episodios

  • Navigating a rough budget season (with Charlestowne's Alicia Carr)
    Oct 1 2025

    With lighter demand and rising costs, hoteliers have been challenged to maintain profitability. Alicia Carr, Charlestowne Hotels' vice president of finance, joins the podcast to talk about how her company is tackling that challenge and navigating that while starting a new role.

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    21 m
  • How storm season differs for Asia-Pacific, western travel (with STR's Jesper Palmqvist)
    Sep 26 2025

    Weather events like typhoons are currently affecting portions of Asia, and STR's Jesper Palmqvist joins the podcast to talk about how storm season in the region differs from patterns in regions like the Caribbean — along with other Asia-Pacific hotel trends.

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    27 m
  • Crestline Hotels & Resorts' James Carroll reflects on company's 25th anniversary
    Sep 24 2025

    In this episode, Crestline Hotels & Resorts President and CEO James Carroll talk about his company's 25th anniversary, how the company has evolved over the years and shares his insights into what's going on in the industry today.

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    25 m
  • Don't forget the value of housekeepers (with Davidson's Harry Carr and Robert Morse)
    Sep 17 2025

    In recognition of National Housekeeping Week, the podcast focuses on the importance of housekeepers. Davidson Hospitality Group executives Harry Carr and Robert Morse talk about their experience in housekeeping and how it has helped elevate their careers.

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    29 m
  • What hotel managers need to know about guest satisfaction
    Sep 10 2025

    In this episode, Andrea Stokes, hospitality practice lead at J.D. Power, shares details on the company's newest report that found guests are satisfied with rooms and service, but are less happy with property maintenance and food and beverage concepts.

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    31 m
  • First Hospitality's Jenna Fishel on the evolution of her company's commercial strategy team
    Sep 3 2025

    In a podcast interview, First Hospitality's Jenna Fishel talks about her company's transition to a commercial strategy model and how it's navigating the current demand environment.

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    18 m
  • The rising need for resilience planning in hotels
    Aug 27 2025

    Host's Ritz-Carlton Naples property took nine months to renovate after Hurricane Ian, but when hurricanes Milton and Helene hit, the hotel was able to reopen in just nine days thanks to all its resilience renovations.

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    26 m
  • Hotels are booming in India and Japan, but the markets are not the same (with STR's Jesper Palmqvist)
    Aug 25 2025

    STR's Jesper Palmqvist joins the podcast for our monthly check-in on the Asia Pacific region, diving into what makes that part of the world's two key growth markets - Japan and India - so different despite their similarly strong growth. Across the rest of the region, hoteliers are facing a difficult budget season.

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    26 m