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What happens when a loyal, almost-daily customer walks away from their favorite spot for good? In this episode of Holly's Highlights podcast, we dive into a real-life story of how one soda shop lost a guest in just 10 days - and the powerful business lessons you can learn from their mistakes.

Discover the hidden costs of poor customer service, the data behind why guest experience matters, and the simple yet overlooked strategies that can turn casual buyers into loyal fans. From staff training to guest hospitality, honoring promotions, and empowering employees—you’ll hear practical steps that can transform your business culture and customer retention rates.

You’ll also hear wisdom from leaders like Jeff Bezos, Maya Angelou, and Harvard Business Review, plus actionable insights you can apply today to keep customers coming back and raving about your business.

Whether you’re a business owner, team leader, or simply passionate about customer experience, this episode will inspire you to serve with excellence, create unforgettable guest journeys, and avoid the costly pitfalls that push customers away.

Listen in and learn how to:

• Improve customer retention with simple strategies
• Train and empower employees to solve problems fast
• Deliver consistent, memorable guest experiences
• Turn negative interactions into opportunities for loyalty
• Build a reputation that grows your business organically

Because in today’s competitive world, every interaction counts—and the way you treat people becomes your legacy.

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Visit www.hollycurby.com for more information and to sign up for the monthly Holly's Happenings e-newsletter. Holly's Highlights podcast and the opinions and ideas shared within it are for entertainment purposes only. The advice should be confirmed with a qualified professional.

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In this episode, I invite you to join me in a space of reflection and grief as we remember the tragic events of September 11, 2001, and process a heartbreaking loss —the assassination of Charlie Kirk at a local Utah college campus, just yesterday. This episode isn’t about politics or debate; it’s about real pain, raw emotions, and the challenge of holding onto faith when the world feels broken.

Together, we walk through the weight of shock, anger, fear, and sadness that tragedies bring, and explore how God meets us in those moments of deepest brokenness. I share comforting scriptures that have carried me—and countless others—through grief, and wisdom from voices who have faced unimaginable darkness yet found hope.

This episode offers gentle encouragement for those wrestling with spiritual confusion and pain, reminding us that grief takes time, presence matters more than perfect words, and hope anchored in God’s love is real and unshakable. You’ll hear five practical ways to turn pain into purpose today—from honest prayer to sharing your story—and a heartfelt reminder that even when the world shakes, God holds us steady.

Whether you’re remembering the lives lost on 9/11, grappling with the tragedy unfolding yesterday, or simply seeking peace in a turbulent world, this episode offers a sanctuary of compassion, faith, and hope. You’re not alone.

Support the show

Visit www.hollycurby.com for more information and to sign up for the monthly Holly's Happenings e-newsletter. Holly's Highlights podcast and the opinions and ideas shared within it are for entertainment purposes only. The advice should be confirmed with a qualified professional.

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Setting boundaries isn't about being rude or selfish—it's about protecting your peace and improving your relationships. Research shows people who set clear boundaries are not only happier but 53% more productive, while 60% of us feel stressed because we lack them.

• Boundaries are gates (not walls) that allow you to control what and who gets access to your time and energy
• Even Jesus set boundaries—if he could say no, we can too
• "No" is a complete sentence that doesn't require explanation or apology
• Reframe boundaries as acts of love that protect both parties from resentment
• Use the "pause rule" before committing to requests to give yourself time to decide
• Try the three-part boundary script: state it clearly, offer an alternative if desired, end kindly
• Start with small boundaries and build up your "boundary muscle" over time
• Leverage technology to support your boundaries (Do Not Disturb mode, calendar blocking)
• Guilt is a sign you're unlearning people-pleasing, not doing something wrong
• Every "no" frees up space for your best "yes"

This week, write down three areas where you're feeling drained, choose one boundary to practice, and tell a friend to help keep you accountable. For more resources, check out Season 1, Episode 9 on avoiding burnout as well as the book "Boundaries" by Henry Cloud and John Townsend.

Support the show

Visit www.hollycurby.com for more information and to sign up for the monthly Holly's Happenings e-newsletter. Holly's Highlights podcast and the opinions and ideas shared within it are for entertainment purposes only. The advice should be confirmed with a qualified professional.