Helping Victims in the Heat of a Cyberattack

Going through a cyberattack can feel like having a heart attack, and sometimes those calling in for help during one actually are having them. something that Coen Bakkers, Managing Principal Incident Response Consultant at Secureworks has experienced firsthand.

Coen joins host Andy Anderson to describe what it takes to get a victim from their first call to a state of recovery, including:

- Listening and building trust: hearing out someone in their early stages of panic and reassuring them.

- Setting timelines: often Coen and his team are engaged for 2-3 weeks in solving a problem, and clients have to pace themselves so as not to drop from exhaustion.

- Starting an investigation: where to look and what to rule out.

Coen Bakkers - https://www.linkedin.com/in/coenbakkers/

Secureworks - https://www.linkedin.com/company/secureworks/

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