Hearn's Coaches - From Family Business to Industry Leader: Living the Small Business Life S3 Ep3

In this episode of "Living the Small Business Life," join us as we chat with Jamie Thacker, Managing Director of Hearn's Coaches.

Jamie shares his unique journey of entering the family business straight out of university, the challenges of navigating the coach hire industry through the pandemic, and his insights on managing a growing fleet.

He discusses the evolution of Hearn's Coaches from a school contract focus to a diverse business and the importance of adapting to change and investing in a supportive work environment.

0:00 Intro

0:20 About Hearn's Coaches

1:01 Jamie's Journey with the Business

2:34 Control of the Business

3:20 Business Then vs. Now

5:02 The Impact of COVID

6:42 Acquiring a Competitor

10:14 Starting in the Family Business

13:19 Challenges in the Transport Industry

16:14 Staffing Challenges in Small Business

20:29 Creating a Positive Work Environment

22:06 Starting a Small Business After University

26:31 Work-Life Balance

30:11 The Future of Electric Coaches

33:57 Chinese Coach Manufacturing

37:06 Advice for Small Business Owners

38:33 Outro

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