In this episode of the Healthcare Plus Podcast, host Dan Collard continues a special conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with longtime HPSG colleague and nurse coach Lisa Reich.

With nearly four decades in healthcare and more than 15 years of coaching experience across hospitals, clinics, critical access facilities, and behavioral health settings, Reich brings a grounded perspective on what truly transcends care environments: human connection. While technology, workflows, and roles continue to evolve, the moments that matter most for patients and for teams are still deeply human.Reich reflects on the concept of “rewiring” and why small, intentional shifts often produce better outcomes than wholesale change. Drawing from her work on patient rounding in Rewiring Excellence, she explains why practices that once worked may need adjustment, not abandonment, and how focusing on outcomes instead of habits leads to more meaningful interactions.

The conversation previews Reich’s upcoming conference session, Caring Connection, which explores how empathy, compassion, and kindness move from words on a slide to behaviors people can feel. She outlines the specific “message makers” and connection points that create memorable moments, whether delivered by a nurse, environmental services team member, food service staff, or leader.

Listeners will learn:

• Why human connection still differentiates care in a technology-driven world
• How small rewires improve outcomes without adding burden
• What makes compassion visible and felt, not just stated
• Why caring connection applies to every role, not just clinical staff
• How leaders can design environments where connection can thrive

This episode sets the stage for a session focused on the human moments that patients and teams remember long after the task is complete.

Learn more about the conference at www.rewiringhealthcare.com

In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer to launch a new short series previewing the upcoming conference, Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta), and to explore why healthcare must rethink how leaders are developed in today’s environment.

After years of workforce disruption, turnover, and rapid change, healthcare organizations are operating with thinner experience pipelines and leaders who are being promoted into complexity they were never trained for. Studer and Collard make the case for rewiring—not abandoning what worked in the past, but giving leaders permission to change how leadership development, training, and learning actually happen.

At the center of the conversation is Precision Leader Development™, a personalized approach inspired by precision medicine. Rather than one-size-fits-all leadership training, leaders are developed based on how they learn, what skills they need now, and the realities of their role, experience level, and environment—making development more usable, focused, and sustainable.

The conversation also explores why in-person connection still matters, the “magic in the hallways” that virtual platforms can’t replace, and how the conference is designed to be accessible, practical, and immediately applicable—including hands-on post-conference working sessions that help teams turn learning into action.

Listeners will learn:

• Why traditional leadership development models no longer work
• How Precision Leader Development personalizes growth instead of overwhelming leaders
• Why rewiring is about permission, not replacement
• How connection and community drive resilience and performance
• What makes Rewiring Healthcare: Foundation to Future different from typical conferences

This episode sets the foundation for a conference built around real-world leadership, practical learning, and sustainable change.

For conference information and registration: https://rewiringhealthcare.com

In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Regina Shupe, a veteran emergency department nurse leader and author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Medicine, to explore what emergency care needs now: steadier leadership, redesigned systems, and cultures where caregivers can truly thrive.

With nearly four decades in emergency medicine—as a frontline nurse, ED leader, national coach, and now author—Shupe brings a hard-earned perspective on why many traditional fixes no longer work. Today’s EDs face unprecedented clinical, operational, and emotional strain, often with less experienced teams and leaders who were never trained for the complexity they’ve inherited.

Shupe makes a strong case for rewiring—redesigning leadership behaviors, flow, and culture so reliability and compassion can coexist. She reframes burnout as a system alarm, not a personal failure, and introduces “love leadership” as a practical strategy for building trust, psychological safety, and sustainable performance in high-pressure environments.

Listeners will learn:

• How to diagnose whether ED systems are helping or hindering team success
• Why leadership redesign must come before operational fixes
• How to improve flow without sacrificing compassion or safety
• What leaders get wrong about burnout and how to address it systemically
• Why consistent leader presence is one of the most powerful tools in the ED

This conversation offers grounded, real-world guidance for ED leaders who want to create environments where caregivers feel supported and patients receive the care they deserve.

About Regina Shupe, DNP, RN

Regina serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development.

She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare. Regina is the author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, Advance Your Emergency Department: Leading in a New Era, and multiple articles.

From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.