Episodios

  • Tacit Knowledge Loss and Organizational Amnesia
    Jan 12 2026

    Welcome to Season 7 and the 136th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some thinking about the emerging or unrecognized risk of tacit knowledge of the aging or retiring workforce and the impact of organizational amensia when experience exits.

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    13 m
  • The early origins of the gap between Work As Imagined and Work As Done "The Hidden Work"
    Jan 3 2026

    Welcome to Season 7 and the 135th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some early body of work by the French in the gap between Work As Imagined and Work As Done.

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    16 m
  • Twas the Night of Curious Questions
    Dec 23 2025

    Welcome to Season 6 and the 134th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Santa shares a story about three curious men to visited Santas workshop on christmas eve.

    From all the team at Learning Teams Inc, we wish you all the best this holiday season, and this pod will return in the new year! Until then, where ever you are, continue being curious, it will take you far.

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    3 m
  • New book on Learning Teams: Learn-Soak-Solve-Share
    Dec 9 2025

    Welcome to Season 6 and the 133rd episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares an extract from the new HOP Beginners Guide: Volume 6: Introduction to Learning Teams.

    Watch the Martha the case sealer Learning Team on YouTube

    https://youtu.be/d3pmrJo_3Z8?si=V_CyOXG651G4K6RC

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    13 m
  • The Stability Trap: When success becomes the seed for failure
    Nov 30 2025

    Welcome to Season 6 and the 132nd episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton explores Todd Conklin's latest book, "The Stability Trap".

    Amazon.com link

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    7 m
  • How to Uncover Hidden Trade-Offs in High-Risk Work
    Nov 15 2025

    Welcome to Season 6 and the 131st episode of the podcast show HOP Into Action.

    In this episode of HOP Into Action, Brent Sutton explores the ETTO principle from Erik Hollnagel and how the tradeoffs we make at work and at home are normal, and how HOP and the 4Ds can help us to operationally learn and improve our systems to reduce the presence of tradeoffs in high-risk work activities.

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    16 m
  • Rules and Imagine verus Rules as Done
    Nov 2 2025

    Welcome to Season 6 and the 130th episode of the podcast show HOP Into Action.

    In this episode of HOP Into Action, Brent Sutton reframes safety rules from “controlling people” to supporting work. We trace the history of rules from factory-era prohibitions, Taylorist scripts, and audit checklists to today’s HOP mindset, and then show how to make rules useful at the job.

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    14 m
  • Learning Teams versus RCA - Insights from Healthcare
    Oct 18 2025

    Welcome to Season 6 and the 129th episode of the podcast show HOP Into Action.

    Today, I reflect on a research article from the Journal of Patient Safety detailing an evaluation of different incident investigation methods within a large United Kingdom National Health Service (NHS) hospital. The study compares the outcomes of Learning Teams with the traditional Root Cause Analysis (RCA) approach for adverse healthcare events. The authors found that Learning Teams generated significantly more actions and a higher percentage of system-focused actions, which are considered more effective compared to RCA. Furthermore, qualitative interviews revealed that Learning Teams foster a more open and less blame-focused culture and involve a wider range of staff than RCA, leading to more robust, system-level solutions for preventing future incidents.

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    13 m
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