Send us a text

Today we hear from HOA Board Hero Michelle who dealt with a 2-alarm fire that affected 32 units at her community.
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Robert spotlights HOA Board Hero Michelle Mansour from Mount Pleasant, South Carolina. Michelle shares her journey of serving on an HOA board through a catastrophic 2-alarm fire that affected 32 units, lawsuits, management changes, and community challenges. Hear how her board built transparency, improved communication, supported neighbors in crisis, and kept their community united!

Chapters from Today's Episode:

00:00 How did an HOA board handle a devastating fire?

01:07 Who is Michelle Mansour and what is her board experience?

04:09 What makes serving on an HOA board challenging and humbling?

05:14 How do management company changes impact boards?

08:09 Why did Michelle decide to run for the HOA board?

09:28 What problems come with condo conversions and reserves?

11:00 How did the board rebuild trust and communication?

15:18 How does transparency help homeowners feel secure?

17:12 What strengths do different board members bring?

18:54 How much time does serving on an HOA board really take?

20:18 Ad Break - HOA Invest

21:17 What happened during the two-alarm fire emergency?

23:57 How did the community unite to support displaced neighbors?

27:14 How do volunteer committees strengthen an HOA board?

29:27 What makes a productive and well-run HOA board meeting?

32:09 How can clear communication prevent panic during lawsuits?

33:36 What lessons has Michelle learned from serving on the board?

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen

Kevin Davis, CIRMS

Robert Nordlund, PE

Support Our Sponsors

Association Insights & Marketplace

Association Reserves

Community Financials

Kevin Davis Insurance Services

Stokelight Video & Marketing

The Inspectors of Election

Send us a text

Could one bad financial mistake ruin an entire HOA? Find out!

✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Robert and Kevin explain the real costs of financial mistakes for HOAs. From missing reserve accounts to late financial reports, they show why every board member must understand their association’s numbers. Topics include transparency, teamwork, building trust, and creating defensible positions when facing owners or lawsuits. Make sure your HOA isn’t prone to financial mistakes that could cost homeowners thousands!

Chapters From Today's Episode:
00:00 Why financial mistakes erode trust in HOAs
02:20 Why every board member must understand financials
06:00 What does it mean to be in a defensible position?
08:15 How small mistakes can snowball without oversight
11:50 Why communication and transparency build trust
14:21 How teamwork keeps boards financially healthy
16:16 What hidden costs come from financial mistakes?
18:54 Ad Break - FiPho Score
19:39 What are the three key roles of every HOA board?
23:39 Why owners demand accurate and timely financials
26:12 How to learn from experts without creating distrust
28:57 What to do when financial reports arrive late or wrong
31:28 Why honesty and openness keep boards protected

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen

Kevin Davis, CIRMS

Robert Nordlund, PE

Support Our Sponsors

Association Insights & Marketplace

Association Reserves

Community Financials

Kevin Davis Insurance Services

Stokelight Video & Marketing

The Inspectors of Election

Send us a text

Did you know timeshare boards operate like HOAs? We explore why it’s important to know what’s going on at your timeshare!

✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Learn More about Jason’s Company: https://www.arda.org/

This week we welcome Jason Gamel, CEO of ARDA, to explore how timeshares function as associations. Robert and Jason discuss board responsibilities, budgeting, maintenance, and the hospitality layer that makes timeshares unique. See how major brands like Marriott and Hilton and even small self-managed resorts have boards ensure owner satisfaction, safety, and long-term success!

Chapters from Today's Episode:

00:00 Why are timeshares considered associations too?

00:43 Who is Jason Gamel and what is ARDA?

04:01 How do timeshare boards manage seasonal owners?

07:10 What role do major hospitality brands play in timeshare resorts?

11:17 How is governance different between fixed weeks and points systems?

15:18 What challenges come with fractional ownership boards?

18:55 How do hospitality and owner expectations add pressure?

22:35 Ad Break - FiPhO Score

23:39 Why do managers act as coaches to timeshare boards?

26:32 How does board diversity improve resort decisions?

31:23 How did the Champlain Towers collapse affect timeshare governance?

36:39 What legislative differences exist between HOAs and timeshares?

38:26 Final thoughts on timeshares as “cousins” of HOAs

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen

Kevin Davis, CIRMS

Robert Nordlund, PE

Support Our Sponsors

Association Insights & Marketplace

Association Reserves

Community Financials

Kevin Davis Insurance Services

Stokelight Video & Marketing

The Inspectors of Election