Getting Buy-In for High Standards
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Getting Buy-In for High Standards
-
Narrado por:
-
De:
"Storytelling helps people understand where they fit in creating the magic."
Episode Highlights
[00:02:19] Recruiting People Who Believe in Excellence
[00:03:29] Explaining the Long-Term Value of High Standards
[00:07:48] Getting Buy-In From Your Current Team
[00:10:07] Why Accountability Strengthens Culture
[00:10:38] Using Storytelling to Define Customer Experience
Setting high customer service standards is one thing. Getting your team to buy into them is another. In this episode, Lee Cockerell explains how leaders can recruit, train, and communicate in ways that build a culture of excellence. From better interviews to storytelling that defines the ideal customer experience, leaders can create clarity that inspires accountability and pride in great service.
Read my blog for more from this episode.
Resources
CockerellStore.com
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Jody Maberry
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.