Get Out of Wrap - Contact Centre Chat Podcast Por Martin Teasdale arte de portada

Get Out of Wrap - Contact Centre Chat

Get Out of Wrap - Contact Centre Chat

De: Martin Teasdale
Escúchala gratis

Acerca de esta escucha

 There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.Martin Teasdale Economía Gestión Gestión y Liderazgo
Episodios
  • #228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit

    #228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit
    Jun 27 2025

    You've probably met Hannah at the Contact Centre Expo, helpful positive and always helping put on a great show.


    Hannah joins me to share details of the Next CX Summit in Manchester on July 15th and also we talk about the Contact Centre Expo in November and how you can get involved.
    Más Menos
    26 m
  • #227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX

    #227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX
    Jun 13 2025

    🎙 In episode #227, Martin is joined by Steve Powell of Alvaria CX to explore why proactive customer engagement is having a major comeback—and what it means for your contact centre.

    Learn how Alvaria’s Outreach IQ framework is transforming outbound strategy by combining intelligence, integration, and compliance. This episode is packed with insight on how to move from reactive support to strategic outreach—and why customers are asking for it.

    Key takeaways:

    • Why reactive CX is broken

    • What “Outreach IQ” really means

    • The truth about outbound compliance and trust

    • How top-tier companies are doing it right (but not shouting about it)

    If you're rethinking your approach to outbound or want to deliver better customer experiences, this episode is essential.

    🎧 Listen now or watch the full interview.
    Más Menos
    38 m
  • #226 - The 100th episode of GOOW TV

    #226 - The 100th episode of GOOW TV
    Jun 3 2025

    Join me and 50 people live from Linkedin today for the 100th episode of get Out of Wrap TV.


    We chat about working from home vs in the office, what LinkedIn content we like and also what terms we'd like to see consigned to the bin.


    Thank you for all your support.
    Más Menos
    43 m
Todavía no hay opiniones