From Satisfied to Superfan: How to Build Raving Customers With Regie Tiu

In this episode, I talk with Regie Tiu, a physical therapist and customer experience expert, to explore how businesses can move beyond just having “satisfied customers” to building an army of raving fans. Reggie shares the foundational elements, mindset shifts, and tactical strategies that helped him grow a thriving practice in one of the most competitive markets in New York. You’ll learn how to create magical moments, define your differentiators, and turn everyday interactions into long-term loyalty.

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