Connect with Mark Mosley: https://www.linkedin.com/in/mark-mosley-a98584123/

Discover how Mark transitioned from SDR to CSM, carving out an inspiring journey to tech success 🚀. In this episode of Tech Niche Tips, Mark shares his career progression, from navigating the high-pressure world of sales development to thriving as a Customer Success Manager at ServiceNow. Gain invaluable insights into tech career transitions, transferable skills, and the dynamic world of customer success.

Mark unveils actionable strategies for aligning your strengths, understanding customer needs, and excelling in roles like tech sales, channel sales, and account management. Whether you're breaking into tech or seeking your next move, you'll find key takeaways to elevate your career.

Ready to take charge of your career journey? Learn from Mark’s experience, explore new opportunities, and connect with like-minded professionals. Join us on this path to uncover the secrets of tech success and make your mark in the industry.

Subscribe now for more career tips, insights into success, and motivational stories that inspire transformation in the tech space. Let Mark's story empower you to build a career you love!

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CHAPTERS:

00:00 - Welcome Back

01:33 - Mark's Journey

02:32 - Transitioning from SDR to CSM

04:08 - Pressure of Being a CSM

09:50 - Q&A Session

11:18 - Customer Support vs Customer Success

13:39 - Account Management Strategies

14:55 - Technology's Impact on CSM Role

17:40 - Importance of Human Interaction

19:25 - Joining the Q&A Discussion

22:15 - Mark's Career Path

23:39 - Advice for Job Seekers

26:05 - Misalignment Between CSM and Company Goals

30:31 - CSM as a Project Manager

32:45 - Customer Education Investment

34:42 - What I Love About Being a CSM

36:03 - Transitioning from Other Industries

40:28 - Technical Skills for CSM Role

42:18 - Guest: Tory - HubSpot System Admin

44:41 - Ignoring Customer Feedback Consequences

48:04 - Connect with Mark

54:15 - Triplex Media

56:55 - Outro