From Denials to Patient Financing: The Path to a Touchless Revenue Cycle

In this episode of The RC Executive Lounge Podcast, David Kelly, a seasoned revenue cycle leader at Mary Rutan Health, shares a thoughtful and pragmatic perspective on what it takes to modernize RCM while staying grounded in organizational realities.

David begins by discussing the importance of organizational structure, including why reporting directly to the CEO, rather than the CFO, gave him broader visibility into enterprise priorities and enabled stronger alignment between revenue cycle strategy and overall organizational goals.

He dives into denial prevention and patient financing as critical multi-year initiatives, sharing a real-world example of a zero-balance review effort that delivered six-figure savings, while also surfacing an unexpected long tail of complexity that required sustained focus and transparency.

The conversation explores David’s views on AI and automation, where he strikes a balanced tone. While acknowledging today’s hype cycle, he explains why AI still holds significant promise in enabling a fully touchless revenue cycle, particularly in an environment marked by talent shortages and operational strain. He also highlights ambient listening as a technology with meaningful potential to improve both patient experience and downstream revenue cycle performance.

David emphasizes the importance of connecting front-line work to a larger mission, sharing how helping teams understand the impact of accurate patient and insurance data supports Mary Rutan’s ability to remain an independent organization.

He closes with practical leadership advice on transparency with teams and reflects on several influential leadership books that helped shape his management philosophy over the years.

This episode offers a grounded, experience-driven view of how revenue cycle leaders can balance innovation, discipline, and people-first leadership while navigating long-term transformation.

Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp#HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing