From Concept to Reality: How to Deliver and Lead Successful Services
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From Concept to Reality: How to Deliver and Lead Successful Services
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Welcome to the Exchange podcast: 'From Concept to Reality: How to Deliver and Lead Successful Services.' This is a continuation of the #DigitalBC Livestream, where we answer our audience's five top questions.
In this episode, your host, Ari Hershberg, sits down with UK's service improvement leader and specialist, [RC1] [AH2] Kate Tarling.
As an author and speaker with a rich background in enhancing big organization services, Kate dives into the evolution of public sector service delivery over the last decade, addresses whether service challenges are unique or universal across organizations, and reveals often unexpected aspects of developing superior services.
She also sheds light on the misunderstood world of governance in service organizations, offers strategies for better service delivery, and shares advice on avoiding common pitfalls in public service initiatives.
Please enjoy!
is there a word missing here? [RC1]
[AH2] Yes. Fixed.