From Beef to Breakthrough: Flat Rate Bad Leadership & Why Shops Are Bleeding Techs

This one started with a viral TikTok clip, a little heat, and a whole lot of misunderstanding but instead of hiding behind keyboards, we did what grown men are supposed to do when Kevin picked up the phone. And then invited them onto Repair Shop Reckoning.

In this episode Kevin sits down with Mr MasterTech and Chris MF Craig two guys who had every reason to throw shots at each other online and we hash out what is really broken in this industry. No filters. No corporate polish. No pretending.

We dig into the truth behind flat rate, dealership leadership failures, parts shortages, warranty disasters, and why both techs and shop owners feel like they are getting screwed from every direction. Dustin opens up about how he clawed his way from poverty to becoming one of the most skilled transmission guys around. Chris breaks down the advisor and technician disconnect that destroys shops from the inside. And Kevin tells the unvarnished truth about what it actually takes to lead a shop, protect your people, stay profitable, and not lose your damn mind.

This conversation proves one thing Men with grit can disagree, debate, and still shake hands like professionals if they are not scared to talk face to face.

And trust me. We go deeper, darker, and more real than anything the comments section has ever seen.

Inside This Episode
-The TikTok beef that turned into one of the best conversations we have ever had
-Why dealership flat rate is broken beyond repair
-What customers never admit and why it costs shops thousands
-How bad leadership ruins technicians long before flat rate ever does
-Real stories of comebacks, blown engines, sand dune idiots, and it was not me liars
-Why independent shop owners must stay profitable to protect their people
-The truth about warranty times, advisor pay plans, and manufacturer games
-What real accountability and real culture actually look like

If you are sick of corporate spin, fake influencers, and soft takes from people who have never held a wrench, this episode will hit you right between the eyes.

Three men. One podcast. Zero bullshit. This is how you Change The Industry. One honest conversation at a time.

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