From AI Strategy to Execution: Trust, Leadership, and the Operational Reality of Healthcare AI | Brian Sutherland

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AI ambition isn’t the problem in healthcare. Execution is.

In this episode of The Signal Room, Chris Hutchins sits down with Brian Sutherland, Lead AI Product Manager and advisor specializing in customer-facing AI for high-consequence healthcare environments.

Brian built Humana’s first member-facing Intelligent Virtual Assistant — generating $7M+ in annual savings while improving patient experience and task completion. In this conversation, we move beyond AI hype and examine what actually breaks between executive strategy and operational reality.

We explore:

• Why AI pilots succeed but enterprise adoption stalls
• Trust as infrastructure — not philosophy
• The leadership shift required as AI embeds into clinical workflows
• Where hype is outrunning evidence in healthcare AI
• What responsible scale actually looks like

If you are a healthcare executive, board member, digital health leader, or AI product owner, this episode is a grounded discussion on what it takes to move from ambition to accountable execution.

Connect with Brian Sutherland on LinkedIn:
https://www.linkedin.com/in/briandsutherland/

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