For many innkeepers, work-life balance can feel out of reach. Long hours, endless to-do lists, and the pressure of wearing all the hats takes a toll on both business performance and personal wellbeing.

That’s why simplifying operations isn’t just good business – it’s essential to building a more fulfilling life.

In this episode, Rebecca Gallagher, Founder of hozperity, discusses how she helps independent lodging owners streamline operations, improve profitability, and reclaim their time.

We are very thankful to Rebecca for sharing her insights with us. You can learn more about hozperity at hozperity.com.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

The quiet luxury trend that took off in 2024, where travelers sought more meaningful and authentic experiences, is shifting in 2025. This year, guests are choosing family-owned lodging for the warmth, connection, and comfort it offers.

Family-owned, independent properties are in a perfect position to meet this demand by creating stays that feel like home.

In this episode, Mandy Murry, founder of Hospitality Concierge, discusses how small stays can deliver these high-touch experiences. She also shares her “Undercover Boss”-style approach to consulting and the other trends she’s seeing across the industry.

We’re grateful to Mandy for sharing her insights with us. You can learn more about Hospitality Concierge at thehospitalityconcierge.com.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

For independent lodging operators, direct bookings are the ultimate goal. Yet, many struggle with optimizing their online presence to achieve this.

Tarun Goyal, Founder & CEO of Simplotel, discusses how their Software-as-a-Service (SaaS) solutions are helping over 3,000 hotels worldwide improve their booking processes and maximize direct reservations.

Now expanding into North America, Simplotel offers independent properties a better way to increase margins, reduce OTA reliance, and enhance the guest booking experience.

We are very thankful to Tarun for sharing his insights with us.

You can learn more about Simplotel at simplotel.com.

Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.