Frameworks for Measuring Product Operations ROI

Product Operations professionals constantly battle to justify their role whilst simultaneously transforming how product teams work. In this first episode of our two-part series, Ross Webb brings together five Product Ops leaders who've cracked the code on quantifying ROI with concrete frameworks and calculations.

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Key Takeaways:

1. Graham Reed - The Time-Saving Framework

• Calculate hourly rates against time saved
• Reallocate saved money towards frontline activities
• Proves Product Ops roles pay for themselves through efficiency gains alone

2. Javier Garcia-Azorres - The Three-Bucket Framework

• Bucket 1: Speed and efficiency through shared methodology
• Bucket 2: Shared language and visibility building trust
• Bucket 3: Shared vision through aligned tooling and dashboards
• Applied to 400+ person organisation to eliminate chaos

3. Tommy Oakes - Product Ops as Product Management for PMs

• Track KPIs just like product teams do
• Focus on enablement metrics: time saved, reduced rework
• Measure cross-functional alignment and team morale
• "Eat our own dog food" with product development lifecycle

4. Chris Compston - Business Impact Over Internal Metrics

• The customer isn't the product team—it's the end customer
• Link Product Ops work directly to business outcomes
• Example: Standardised intake process led to longer-term contracts
• Focus on revenue impact, not just efficiency

5. Joe Alim - Practical AI Tool ROI

• Compare tool costs against time saved
• Example: $200/month tool saving 5 hours = $300 net positive
• Focus on making better decisions that drive revenue
• Usage-based pricing requires careful cost-benefit analysis

Notable Quotes:

• "A typical Product Operations salary can pay for itself in the amount of money saved" - Graham Reed
• "Product Operations is the 'how' to Product Management's 'what' and 'why'" - Javier Garcia-Azorres
• "My customer as a Product Ops professional is the same customer of the product teams" - Chris Compston

Action Items:

1. Calculate your own time-saving metrics using Graham's framework
2. Apply Javier's three-bucket approach to your organisation
3. Define KPIs for your Product Ops function
4. Link at least one Product Ops initiative to business revenue
5. Perform cost-benefit analysis on your current tools

• Next Episode: Part 2 explores real-world implementation stories and measurable impact from Ada Johnson, Orla Mears, Anna Prevo, Aiyah Mohammed, and Lucy Pitticas-Rothwell.