Flight Dispatch Communications Supervisor, Erin Johansen

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Erin Johansen is a communications supervisor for a medical flight company, and she’s got her finger on the pulse of the air transport industry. Having grown up in the flight business, she is intimately familiar with each position she oversees.

Imagine a Situation room of sorts. During her 12-hour night shifts, Erin often navigates a bustling control room where 15 to 20 medical flights are in progress at any given time. On particularly hectic nights, that number can soar into the 30s. Picture a team of eight flight coordinators, each surrounded by multiple monitors, managing calls from hospitals for inter-facility transfers, law enforcement inquiries for missing persons, on-scene emergencies, and requests for fire suppression. With operations extending across seven states and over 60 bases from Hawaii to Colorado, the environment can become quite chaotic.

Erin is the backbone of this operation. If communication fails in any way, it could threaten safety or cause delays in patient transport. She must be adaptable and she must be vigilant, knowing that the trust she builds with her colleagues and customers is essential to effective communication. This excellent communication, in turn, reinforces that trust, creating a win-win for all involved.

In the five-minute snippet: It’s the City of Trees. For Erin's bio, visit my website (link below).

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