Flat Rate, Free Labor, and Broken Promises

This episode of Repair Shop Reckoning didn’t end the way we planned due to technical difficulties, but the conversation was too real not to release.

Jessica shares her story of starting in the trade at 16, helping build a successful mobile operation into a shop, and then watching it fall apart because of bad leadership, flat rate abuse, unpaid labor, and broken promises. From 1099 misclassification to technicians doing office work for free, this episode exposes exactly how good shops fail and good techs burn out.

We break down what happens when a shop grows without systems, boundaries, or accountability and why flat rate without structure destroys morale. Jessica opens up about being overworked, underpaid, and finally walking away to start her own mobile business.

We also talk about being a woman in the trade, earning trust through competence, choosing profitable work as a mobile tech, and why customers follow technicians not shop names.

This episode is raw, honest, and unfinished because real shop life is messy. Jessica will be back, but this conversation stands on its own.

If you are a technician fed up with bad shops
If you are a shop owner growing faster than your systems
If you are thinking about going mobile or starting your own business

This episode is for you!

Repair Shop Reckoning isn’t about complaining.
It’s about calling out what’s broken and showing what actually works.

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