Fixing Failed Heating Systems (and How We Solve Them)

This one’s got it all—tech gone wrong, a carpeted disaster, and a surprise plot twist 15 years later. Bill Morgner breaks down what went wrong, how the team responded, and why owning the outcome—even when it wasn’t entirely their fault—was the right call. From homeowner tension to lessons in system design, this one covers the kind of real-world troubleshooting every tradesperson can relate to.