'Firm Feedback in a Fragile World' w. Jeff Hancher

In this episode of ‘Grody & UnPrOfEsSiOnAL’, host Justin McMenamy is joined by guest Jeff Hancher. The discussion highlights Jeff's journey from a challenging upbringing in rural Pennsylvania to becoming an executive at Cintas, a publicly traded company, then later an author and speaker on numerous leadership topics.

Jeff recounts the impact of his military service in shaping his character and career, emphasizing the significance of continuous improvement, accountability and engaging one’s motivation as pillars to his success. Post-military, Jeff transitioned to Cintas, rising from a route delivery driver to a senior leadership position across his 20+ year career. The conversation centers on the critical role of feedback in leadership, illustrating through personal anecdotes how effective feedback can transform individuals and organizations.

Jeff's upcoming book, 'Firm Feedback in a Fragile World,' aims to equip leaders with tools to provide impactful feedback in today’s volatile work environment. The episode underscores the necessity of balancing empathy with accountability to foster professional growth and organizational success.

For those interested in ordering Jeff's new book, you can go to firmfeedbackbook.com.