Fired Up & Unfiltered - What Mystery Shops Are Telling Us

In this no-fluff, boots-on-the-blacktop episode of Fired Up, Susan and Michael break down what’s really happening on the phones and showroom floors in today’s market. From mystery shopping a Porsche store to discovering a rockstar BDC rep in Brooklyn, they expose the difference between salespeople who show up and those who stand out. Plus, Susan gives a first look at her new training series The Human Code, focused on rebuilding connection in a digital world. Whether you’re in sales, management, or somewhere in between—this episode is packed with truth, tactics, and a few laughs you won’t want to miss.