Episodios

  • 1035. Insights: Six predictions that will reshape customer experience in financial services

    1035. Insights: Six predictions that will reshape customer experience in financial services
    Feb 5 2026
    About this episode: What’s next for fintech UX in 2026? Ross Gallagher, Head of Consulting at 11:FS, is joined by some great guests to break down six financial services UX predictions from the latest 11:FS Pulse Report, covering the shifts shaping digital banking, customer experience, onboarding, product design, and user research. This week’s guests: Joe Colchester - Head of Product at 11:FS Pulse Oliwia Wasik - UX Research Analyst at 11:FS Pulse Evan Simmonds - Principal Product Designer at Up Download your copy of the 2026 11:FS Pulse Report Links to check out: ⁠After Dark tickets⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠⁠⁠ Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    55 m
  • 1034. News: Was Brex a bargain buy for Capital One?

    1034. News: Was Brex a bargain buy for Capital One?
    Feb 2 2026
    About this episode: Host Benjamin Ensor, Director of Research and Strategy at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Ziad Mabsout - Co-founder and CEO of Vennre Sarah Kocianski - Fintech Consultant & Advisor Matthew Ford - CEO and Co-founder of Sidekick Stories covered on the podcast this week include: Capital One’s planned acquisition of commercial finance platform Brex in a $5.15bn deal; Vennre, a wealth-creation platform helping HENRYs (High Earners, Not Rich Yet) access private-market opportunities, closing a $9.6m Pre-Series A round; JPMorgan Chase agreeing to acquire UK pensions technology firm WealthOS as it deepens its retirement and personal investing offering; ClearScore acquiring mortgage technology firm Acre Platforms; and Revolut rethinking its US strategy again, dropping plans to buy an American bank. Timestamps/stories: Intro (00:01) Capital One acquires Brex for $5.15bn - (03:52) Vennre Raises USD 9.6M Pre-Series A to Redefine Private Market Access in MENA - (16:48) JP Morgan acquires WealthOS to bolster pensions offering - (33:31) ClearScore enters mortgage industry via Acre Platforms acquisition - (43:21) Revolut Drops US Bank Buyout Plan, Eyes Standalone OCC Charter - (52:11) Deer causes chaos after crashing through bank window as police called to scene - (54:02) Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! Links to check out: ⁠After Dark tickets⁠ ⁠⁠Download our new embedded investing report⁠⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 h y 2 m
  • 1033. Insights: How modern finance teams can win the next 10 years

    1033. Insights: How modern finance teams can win the next 10 years
    Jan 29 2026
    About this episode: On this week’s episode, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom, Co-Founder and CEO of Pleo; Søren Westh Lonning, CFO at Pleo; and Megan Cooper, CEO of Caywood, to explore how the role of finance has evolved over the past decade - and what it will take for finance teams to win the next 10 years. We discuss how expectations on CFOs and finance teams are changing; why decision overload and decision-freeze are becoming more common; and how finance leaders can balance pressure, uncertainty and strategic influence. The panel also looks ahead to what finance teams need to focus on now - from better tools and data to confidence and capability - to drive better decisions and stronger businesses. This week’s guests: Jeppe Rindom - Co-Founder & CEO at Pleo Søren Westh Lonning - CFO at Pleo Megan Cooper - CEO at Caywood Find out more about Pleo at Pleo.io -- Links to check out: After Dark tickets Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠⁠⁠ Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    49 m
  • 1032. News: Revolut heads to Peru, Stream raises $90m, and… are you dead?

    1032. News: Revolut heads to Peru, Stream raises $90m, and… are you dead?
    Jan 26 2026
    This episode was recorded before the news broke that Capital One is buying Brex (thanks for that one, guys!). We’ll be covering it on next week’s pod. About this episode: Host Kate Moody, Customer Strategy Director at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Nicolás Di Pace - Managing Partner and Co-founder at adn.vc Samuel Norman - City Reporter at City A.M. Peter Briffett - CEO and Co-Founder of Stream Stories covered on the podcast this week include: Stories covered on the podcast this week include Revolut applying for a full banking licence in Peru, marking its fifth expansion in Latin America. Stream (formerly Wagestream) has raised $90m in Series D funding, taking its total funding to $228m. BNPL provider Affirm is planning to roll out instalment loans for renters in collaboration with Esusu. Wise recorded a 26% surge in cross-border volumes to £47.4bn in its latest quarter as its customer base grew. Hong Kong-based WeLab has closed a $220m Series D funding round, while “Are You Dead?” is climbing the Apple App Store charts in both China and the US. Timestamps/stories: Intro - (00:01) Revolut seeks Peru banking license to expand Latin America footprint - (05:16) Stream Raises $90m in Series D Funding to Redefine Workplace Finance and Drive US Expansion - (19:32) Affirm to provide BNPL to cover rent - (34:21) Wise reports jump in users ahead of US dual listing - (43:03) WeLab raises $220 million in HSBC-backed funding round - (52:25) An App Called ‘Are You Dead?’ Is Climbing the Apple Charts - (53:46) Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! Links to check out: After Dark tickets ⁠Download our new embedded investing report⁠ Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 h y 4 m
  • 1031. Insights: How OpenAI is shaping the future of financial services

    1031. Insights: How OpenAI is shaping the future of financial services
    Jan 22 2026
    About this episode: On this week’s episode, host David Barton-Grimley is joined by Matt Weaver, Head of Solutions for EMEA at OpenAI, to explore the impact OpenAI is having on the financial services industry - and the meaningful collaborations taking place between the sector and the AI innovation giant. We discuss how AI is becoming the operating system for financial services as institutions move beyond chatbots and experimentation; how OpenAI is helping Europe’s financial sector adopt AI safely and responsibly; and how AI can strengthen Europe’s competitiveness in financial services. This week's guest: Matt Weaver - Head of Solutions Engineering - EMEA at OpenAI Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    48 m
  • 1030. News: Nala and Noah partner on cross-border stablecoins – is a 10% US credit card interest cap coming?

    1030. News: Nala and Noah partner on cross-border stablecoins – is a 10% US credit card interest cap coming?
    Jan 19 2026
    About this episode: Host Laura Watkins, Director of Media & Marketing at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Matthew Goldman - Founder of Totavi Shah Ramezani - Founder and CEO of Noah Veronica Glab - Strategic Partnerships Lead at Juice Plus soundbites from: Amina Taher - Chief Marketing Officer at Wio Bank Joe Colchester - Head of Product at 11:FS Pulse Stories covered on the podcast this week include: Trump says he wants a one-year cap of 10% on US credit card interest starting 20 January 2026; Noah and NALA have partnered to use stablecoins for cross-border settlement, initially targeting Africa and Asia; Wio Bank has launched the UAE’s first bank account designed specifically for content creators; new research from Innovate Finance shows that global fintech investment began growing again in 2025, rising 21%; and Nationwide Building Society has launched a scam-checking tool that tells customers whether they’re speaking to a genuine Nationwide employee or a scammer impersonating one. Timestamps/stories: Intro - (00:01) Trump plan to cap credit card costs hits bank shares - (04:32) Noah and NALA Launch Instant Stablecoin Settlement Network to Modernise $850bn Emerging-Markets Payments - (17:44) Wio Bank launches first account for content creators in UAE - (32:50) Global fintech funding surges 21% in 2025, according to new Innovate Finance report - (45:44) Nationwide fights back against scammers with a checker tool to highlight dodgy phone calls - (57:04) Monzo are giving away Coventry City FC football shirts for 1p to encourage responsible saving - (59:16) Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! Links to check out: Download our new embedded investing report Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 h y 10 m
  • 1029. Insights: How AI is reshaping consumer-focused banking

    1029. Insights: How AI is reshaping consumer-focused banking
    Jan 15 2026
    About this episode: On this week's episode, David M. Brear is joined by some great guests to tack a question on every bank and fintech leader’s mind: is AI redefining consumer-focused banking in 2026? Using our Digital R.I.C.H.E.S framework, we explore how AI is changing the way financial services meet customers at their point of need, from real-time insights and smarter personalisation to context-aware experiences. This is what truly digital banking looks like now, what’s hype versus reality, and what consumers should actually feel and benefit from as AI becomes embedded in everyday money management. This week's guests: Ross Gallagher - Head of Consulting at 11:FS Fernanda Dobal - Product Director at Cleo Megan Caywood - CEO and founder of Caywood.io Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf⁠ About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    50 m
  • 1028. News: Flutterwave buys Mono, PicPay files for a US IPO, and Jamie Dimon is ready to share JPMorgan’s ‘secret sauce’

    1028. News: Flutterwave buys Mono, PicPay files for a US IPO, and Jamie Dimon is ready to share JPMorgan’s ‘secret sauce’
    Jan 12 2026
    About this episode: It's our first news pod of 2026! Host Ross Gallagher, Head of Consulting at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Sarah Kocianski, Fintech Consultant & Advisor Benjamin Dada - Fintech operator & Founder, Condia Miguel Armaza - General Partner at Gilgamesh Ventures Stories covered on the podcast this week include: In a fresh wave of fintech consolidation and strategic moves, Flutterwave has acquired Mono. JPMorgan has launched its Special Advisory Services initiative to give key clients access to consulting services drawn from the bank’s own practices. PicPay has filed for a U.S. IPO, and Mercury has applied to the OCC for a national bank charter. Timestamps/stories: Intro - (00:01) Flutterwave buys Nigeria’s Mono in rare African fintech exit - (05:10) JP Morgan forms “special advisory group” to share its “secret sauce” with clients - (18:45) Brazilian fintech PicPay files for US IPO as profits surge - (31:10) Mercury Applies for OCC National Bank Charter to Become the Bank for Builders - (41:43) UK cash withdrawals rise for a 4th year in a row - (51:48) Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices
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    1 h