How do we design a tech driven, fairer financial future for everyone?

In this podcast, we speak with Gillian Docherty, Chief Commercial Officer at the University of Strathclyde and one of the UK’s leading minds in technology and computer science, and a collaborator on the Financial Regulation Innovation Lab’s AGBR Innovation Call; and Clare Reid, Strategic Innovation Director at FinTech Scotland.

We explore how to create a financial services sector that is future ready, responsible and built on collaboration and that ultimately serves everyday people, including those who are most vulnerable. With technology, AI and quantum technologies advancing at a rapid pace, we ask: what will it take to deliver real transformation for people, not just industries?

Throughout the episode, we paint a picture of the future world we will all be living and working in, bringing valuable insights for industry, policymakers and academia.

In this episode we explore the transformative potential of Agentic AI in the financial services industry.

We explore how this emerging technology is enhancing personalisation, optimising operational processes, and redefining financial inclusion. We look into areas such as customer support with conversational AI as well as the transformation of risk modelling and compliance.

We discuss whether Agentic AI is paving the way for a smarter, more connected financial ecosystem.

Guests:

• Alexandra Birch - Reader at the Universityof EdinburgDerek Shanks – Technology Platform Lead atLloyds Banking Group
• Joseph Twigg – Founder and CEO at Aveni
• Rich Wilson – Founder and CEO at Goiiged.ai

A conversation live from Money20/20 2025 in Amsterdam with 4 fintech businesses, part of a Scottish delegation that saw 10 fintechs exhibiting at Europe's largest fintech conference led by Scottish Development International and FinTech Scotland.

Dan from CreditNature, David from BigSpark, Jamie from Aveni and Michael from Transwap offer their views on the conversations they've had, the speakers they've listened to and reflect on the impact that Money20/20 can have for their business.