In this episode of the ROCC Pod, we sit down with Mark Friday of RJ Telecommunications to explore how his company has grown from a family-run operation to a full-scale managed service provider. Mark walks us through the company’s origins, starting in 1996 and his joining in 2004 as a teenager. Back then, RJ focused mainly on physical phone systems, but with the rise of VoIP and the decline of traditional systems like Nortel, the company evolved. By 2013, they were developing their own phone software and expanding into managed internet services, fiber, and network infrastructure.

We learn how this growth led RJ to become a true MSP, offering IT services, cybersecurity, and full network management while maintaining a commitment to transparency. Mark emphasizes his mission to grow honestly, in contrast to other IT vendors who often sell fear-based solutions or unnecessary services. His goal is to provide practical, effective, and affordable tech solutions—especially for fellow small businesses.

Mark also shares his experiences working with family, explaining that trust has been critical to the company’s culture and customer service. His older cousin, who once babysat him, now plays a key role in the business. As RJ has scaled from three to nine employees in just two years, he’s been able to delegate roles while ensuring the customer-first approach remains central to their work.

Looking ahead, Mark is focused on growing RJ’s presence in the IT space with integrity. He wants to build a team that can run day-to-day operations, freeing him up to engage more with the community, attend networking events, and explore interests in real estate investment. He shares his past ventures, including flipping a house and running a sandwich shop and video store before returning to RJ and becoming the sole owner.

We also touch on RJ’s approach to security camera installations, which is guided by customer needs and budget, avoiding one-size-fits-all solutions. Mark speaks positively about his experience with the Royal Oak Chamber and how its lively, supportive environment has helped RJ build local relationships.

You'll also find our how actor Donald Faison enters our conversation. More on him here:

https://www.imdb.com/name/nm0265668

https://en.wikipedia.org/wiki/Donald_Faison

More on RJ Telecommunications: https://now.rj10.com/

Phone: 248-442-2100

Facebook: https://www.facebook.com/people/RJ-Telecommunications-inc/61554279984531/

LinkedIn: https://www.linkedin.com/company/rj-telecommunications-inc/

Instagram: https://www.instagram.com/rjtelecommunications/

Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/

Connect with our hosts:

Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/

Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/