Episodios

  • Retirement Is a Trap: Derek Coburn on Redefining Success, Health & Legacy
    Aug 12 2025

    What if the goal wasn’t retirement—it was alignment?

    Derek Coburn spent decades helping high-net-worth clients chase the dream of early retirement. Today, Derek argues for a radical new philosophy: build a life so meaningful, you wouldn’t want to retire from it.

    In this conversation, we dig into the emotional and financial toll of deferring joy, how rethinking retirement can restore time, money, and purpose, and why investing in your relationships, health, and energy yield the greatest ROI. Derek’s not pitching escapism—he’s showing us how to design a life with nothing to run from.

    To learn more about his book Let’s Retire Retirement, visit https://www.derekcoburn.com/.
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    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.


    We have a lot more content coming your way! Be sure to check out our other content:


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    35 m
  • How to Compete in Today’s Restaurant Market: Mark Politzer on Reinventing a Legacy Brand
    Aug 8 2025

    What if the hardest part of change isn’t strategy—it’s psychology?

    Mark Politzer walked away from fine dining to lead Norms, a 76-year-old family-style chain deeply rooted in Southern California. Now he’s balancing evolution with preservation, trying to modernize a beloved brand without breaking what makes it work. In this episode, we talk about how to lead legacy teams through change, why internal marketing might be your most important job, and how culture becomes competitive advantage when accountability and pride collide.

    This is for anyone navigating the tightrope of tradition and transformation.

    To learn more about Norms and their evolving story, visit https://www.norms.com.
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    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.


    We have a lot more content coming your way! Be sure to check out our other content:


    Yelp for Restaurants Podcasts


    Restaurant expert videos & webinars

    Más Menos
    33 m
  • Office Hours: Why Your Staff Can’t Sell & Why It’s Your Fault
    Aug 7 2025

    I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.

    In this episode, I dive into the critical aspects of profitability in the restaurant industry. I emphasize the importance of effective sales training that prioritizes emotional engagement over just product knowledge. I also share actionable strategies to help restaurant teams connect with guests and sell more effectively by using storytelling and developing a genuine belief in the food they serve.

    Takeaways:

    • Most restaurant owners think they need more guests.
    • Profit isn't random, it's engineered.
    • Sales doesn't come from knowledge. It comes from conviction.
    • Guests don't buy facts. They buy feelings.
    • Selling isn't about pressure, it's about believing.
    • The best servers are matchmakers.
    • Curiosity builds connection. Emotion builds belief.
    • Empower storytelling over scripting.
    • If your team isn't trained to feel it, they'll never be able to sell it.
    • Make what's working a daily conversation.

    Chapters
    00:00 Introduction to Hospitality Insights
    01:20 The Importance of Profitability Systems
    02:45 Transforming Team Sales Training
    05:42 Empowering Teams for Effective Selling

    If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.

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    9 m
  • The Caterer Who Built a Creative Empire: Cooper Vaughan on Margin, Meaning, and the Power of Reinvention
    Aug 5 2025

    Cooper Vaughan didn’t plan on being a caterer—he was trying not to be.

    But what started as a side gig in Lexington, Kentucky, turned into Apiary: one of the most creative and complex hospitality companies in the South. And the key to its success? Reinvention. From fine dining drop-offs during the pandemic to immersive, ticketed culinary experiences that fund a wildly profitable event business, Cooper has found the sweet spot between margin and magic.

    In this episode, we break down how he scaled a brand that’s both financially stable and creatively fulfilling, why most caterers are sitting on unrealized gold, and how personal transformation—spiritual and strategic—became the fuel for business evolution.

    This isn’t just about making money off weddings. It’s about turning a redheaded stepchild of the industry into a platform for deep connection, artistry, and long-term impact.

    To learn more about Apiary and explore their work, visit https://www.the-apiary.com/.
    ____________________________________________________________


    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.


    We have a lot more content coming your way! Be sure to check out our other content:


    Yelp for Restaurants Podcasts


    Restaurant expert videos & webinars

    Más Menos
    39 m
  • From Nightlife to High-End Dining: Jamey Shirah on Pivoting, Branding, and Building Revival Restaurant Group
    Aug 1 2025

    Most people don’t make it out of nightlife. Jamey Shirah didn’t just make it out—he turned the lessons from late nights and crowded bars into a powerhouse hospitality group that’s redefining what Southern restaurants can be.

    As the founder of Revival Restaurant Group, Jamey shares how he navigated the leap from nightlife to high-end dining, what he got wrong in the early days, and the mindset shifts that allowed him to scale with intention. We get into the brand architecture behind concepts like Luella and Little Betty, the systems he uses to replicate culture across locations, and how he built a leadership team that makes bold moves possible.

    This one’s for every operator ready to evolve without losing the edge that made them great.

    To learn more about Revival Restaurant Group and their growing collection of concepts, visit https://revivalrestaurantgroup.com.

    ____________________________________________________________


    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.


    We have a lot more content coming your way! Be sure to check out our other content:


    Yelp for Restaurants Podcasts


    Restaurant expert videos & webinars

    Más Menos
    40 m
  • Office Hours: Marketing campaigns that are guaranteed to work
    Jul 31 2025

    I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.

    In this episode, I talk about the importance of internal reflection in the hospitality industry. I believe restaurant owners should build their businesses around their own desires and experiences, instead of constantly trying to guess what customers want. I share some actionable strategies for creating authentic marketing campaigns that truly resonate—by marketing like a fan and designing offers that we, as owners, would genuinely be excited about. For me, alignment and truth in marketing are key to deeper customer engagement and long-term profitability.

    Takeaways:

    • Most restaurant owners think they need more guests.
    • Profit isn't random, it's engineered.
    • Stop guessing what guests want and start solving your own problems.
    • You are your target customer.
    • Design your next event or menu through your own desires.
    • The most profitable thing you can do is build for you.
    • Marketing like a fan creates genuine engagement.
    • Audit your last three campaigns honestly.
    • The right people show up when you build from truth.
    • Create offers that you would buy.

    Chapters
    00:00 Introduction to Hospitality Insights
    01:50 The Importance of Internal Reflection in Marketing
    03:44 Building for Yourself: The Key to Success
    07:33 Creating Magnetic Marketing Through Authenticity

    If you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.

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    9 m
  • Scaling a Mission, Not Just a Menu: Dean Neff on Profitability, Purpose, and Leading with Story
    Jul 29 2025

    Dean Neff didn’t set out to build the biggest seafood restaurant—he set out to build the most meaningful.

    At Seabird in Wilmington, North Carolina, Dean’s created a model where purpose isn’t a marketing angle—it’s the operating system. From sourcing to storytelling to team education, his restaurant is a case study in how to scale impact without sacrificing profitability.

    In this episode, Dean breaks down the systems that support a values-driven business, the importance of teaching staff to connect the dots between product and purpose, and why his restaurant runs on more than just service—it runs on story. For any operator wondering if deeper meaning can lead to stronger margins, this episode says yes—and shows you how.

    To learn more about Seabird and the work he’s doing in Wilmington, visit https://www.seabirdnc.com.

    ____________________________________________________________


    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.


    We have a lot more content coming your way! Be sure to check out our other content:


    Yelp for Restaurants Podcasts


    Restaurant expert videos & webinars

    Más Menos
    34 m
  • Who Gets to Be the Best? William Drew on Power, Politics, and the Future of Fine Dining
    Jul 25 2025

    What if the most powerful list in restaurants isn’t about food—it’s about influence?


    William Drew runs the World’s 50 Best Restaurants, the ranking that can transform a chef’s life overnight. But behind the glitz is a story of politics, pressure, and purpose. In this episode, we go deep on how the list really works, who gets included, and what it reveals about the evolving values of the global dining scene. We explore the rise of storytelling over technique, how post-pandemic shifts are impacting who wins, and why French cuisine is no longer the default standard. William doesn’t just defend the list—he opens it up. And in doing so, he gives us a rare look into how prestige is created and what it means for the future of restaurants. If you’ve ever wondered who decides what matters in food—this is that conversation. To learn more about The World’s 50 Best Restaurants, visit https://www.theworlds50best.com.
    ____________________________________________________________


    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.


    We have a lot more content coming your way! Be sure to check out our other content:


    Yelp for Restaurants Podcasts


    Restaurant expert videos & webinars

    Más Menos
    36 m