Experience Builders Podcast Por Khalil Benalioulhaj arte de portada

Experience Builders

Experience Builders

De: Khalil Benalioulhaj
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Exhibitors and experiential design agencies just want to put on amazing events for their clients. We know that events always present challenges, but one many of us didn’t see coming was the pandemic. We started this podcast to share processes and systems to help you bounce back and future-proof your business against storms we may face down the road. We cover topics like how to access capital and funding, why and how to outsource, why and how to build a brand, creating a strong company culture, and much more. With more knowledge at your fingertips, you’ll be able to put on powerful events and build a strong business that can weather any storm.Khalil Benalioulhaj Economía Gestión y Liderazgo Liderazgo
Episodios
  • 053 - Beyond the Pitch: Mastering the Customer Experience

    053 - Beyond the Pitch: Mastering the Customer Experience
    Jul 24 2025

    How can businesses transform ordinary transactions into memorable experiences? Chris dives into the psychology of buying, the power of authentic sales interactions, and how to deliver standout service that keeps customers coming back.


    Time Stamps

    • 00:52 - Episode Intro
    • 01:04 - The Giant Adirondack Chair Story
    • 03:51 - The Importance of a Good Salesperson
    • 19:33 - Customer Knowledge and Expectations
    • 20:00 - Building Trust and Credibility
    • 22:58 - Delivering a Five-Star Experience
    • 31:08 - Beyond Five Stars: Elevating Customer Service


    Snippets from the Episode

    • “It’s way more than just the thing I’m buying—it’s about how I feel during the process and the confidence the salesperson gives me.” -Chris
    • “The days of a simple commodity sale are over—it’s the white-glove, full-service approach that makes you stand out in a sea of sameness.” -Chris
    • “A great salesperson doesn’t just sell; they listen, anticipate, and make the buyer feel confident and understood.” -Chris


    Resources

    • Need Help With An Event? Get in touch with ⁠⁠⁠CrewXP ⁠⁠⁠
    • Watch On ⁠⁠⁠YouTube⁠⁠⁠
    • Follow Us On Social: ⁠⁠⁠LinkedIn,⁠⁠⁠ ⁠⁠⁠Facebook⁠⁠⁠
    • Have Questions? ⁠⁠⁠Email us⁠⁠⁠


    More from Chris

    • ⁠⁠⁠⁠⁠CrewXP ⁠⁠⁠⁠⁠
    • ⁠⁠⁠⁠⁠Email Chris⁠⁠⁠⁠⁠
    • ⁠⁠⁠⁠⁠Chris on LinkedIn⁠⁠⁠⁠⁠


    More from Khalil

    • ⁠⁠⁠⁠⁠benali.com ⁠⁠⁠⁠⁠
    • ⁠⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠⁠
    • ⁠⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠⁠
    • ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠
    • ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠
    • ⁠⁠⁠⁠⁠Instagram⁠⁠
    Más Menos
    42 m
  • 052 - Your Career Legacy: What Will Your Professional Obituary Say About You?

    052 - Your Career Legacy: What Will Your Professional Obituary Say About You?
    Jul 3 2025

    What do you want to be remembered for professionally? Chris reflects on legacy, leadership, and how to craft a career story that truly matters. Tune in!


    Time Stamps

    • 00:40 - Episode Intro
    • 01:00 - Reflecting on Leadership Roles
    • 01:52 - The Importance of Legacy
    • 03:36 - Main Characters and Their Flaws
    • 04:42 - Crafting Your Professional Story
    • 06:06 - Real-Life Examples of Legacy
    • 10:50 - The Impact of Personal Touches
    • 15:03 - Final Thoughts and Takeaways


    Snippets from the Episode

    • “If each one of us is the main character in our own movie… what scenes or episodes would you go back and put in to make sure people remember who you really are?” — Chris Griffin
    • “This is way more than just a job. The really interesting obituaries will be the ones where we get to see more of you than just your professional role.” — Chris Griffin


    Resources

    • StoryBrand by Donald Miller
    • EDPA (Experiential Designers & Producers Association)
    • Exhibit City News
    • Need Help With An Event? Get in touch with ⁠⁠CrewXP ⁠⁠
    • Watch On ⁠⁠YouTube⁠⁠
    • Follow Us On Social: ⁠⁠LinkedIn,⁠⁠ ⁠⁠Facebook⁠⁠
    • Have Questions? ⁠⁠Email us⁠⁠


    More from Chris

    • ⁠⁠⁠⁠CrewXP ⁠⁠⁠⁠
    • ⁠⁠⁠⁠Email Chris⁠⁠⁠⁠
    • ⁠⁠⁠⁠Chris on LinkedIn⁠⁠⁠⁠


    More from Khalil

    • ⁠⁠⁠⁠benali.com ⁠⁠⁠⁠
    • ⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠
    • ⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠
    • ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠
    • ⁠⁠⁠⁠Facebook⁠⁠⁠⁠
    • ⁠⁠⁠⁠Instagram⁠
    Más Menos
    22 m
  • 051 - Managing Through (Predictable) Seasonal Slow Downs

    051 - Managing Through (Predictable) Seasonal Slow Downs
    Jun 19 2025

    Feeling the pinch of a seasonal slowdown? Listen in as we discuss practical ways to handle predictable downtimes in the trade show industry.


    Time Stamps

    • 00:32 - Episode Intro
    • 02:27 - Understanding the Trade Show Industry's Seasonal Patterns
    • 04:49 - Strategies for Managing Financial Pressures
    • 10:58 - Optimizing Operations During Slow Periods
    • 21:53 - Maximizing Efficiency During Slow Periods
    • 22:40 - Targeting Busy Industries During Slow Months
    • 24:21 - Strategic Financial Management
    • 27:27 - Reemerging from Slow Periods


    Snippets from the Episode

    •  ”A mentor of mine decades ago said, in the trade show and event space, you're guaranteed to make money six months a year if you show up. You're guaranteed to lose money two months a year. It's usually the summer and it's the other four months that determine whether your business has a good year or a bad year. So what are you doing with those four months?” -Chris


    Resources

    • Need Help With An Event? Get in touch with ⁠CrewXP ⁠
    • Watch On ⁠YouTube⁠
    • Follow Us On Social: ⁠LinkedIn,⁠ ⁠Facebook⁠
    • Have Questions? ⁠Email us⁠


    More from Chris

    • ⁠⁠⁠CrewXP ⁠⁠⁠
    • ⁠⁠⁠Email Chris⁠⁠⁠
    • ⁠⁠⁠Chris on LinkedIn⁠⁠⁠


    More from Khalil

    • ⁠⁠⁠benali.com ⁠⁠⁠
    • ⁠⁠⁠Email Khalil⁠⁠⁠
    • ⁠⁠⁠Meet With Khalil⁠⁠⁠
    • ⁠⁠⁠LinkedIn⁠⁠⁠
    • ⁠⁠⁠Facebook⁠⁠⁠
    • ⁠⁠⁠Instagram
    Más Menos
    42 m
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