Expectations vs Reality: Businesses After Covid

In this episode of Spiral & Spill, we’re diving into expectations vs reality when it comes to businesses after Covid and why so many of them still can’t seem to get it together.

We talk about our personal experiences working through Covid, how much customers and workers alike had to adapt, and why accountability feels so different now. From coffee runs gone wrong (yes, we’re talking Dunkin’ and the infamous medicine ball confusion), to the pickle bar chaos, and fast-food spots that somehow feel more stressful than convenient nothing is off limits.

This isn’t about bashing just to bash, it’s about standards, communication, and customer experience in a post-Covid world. If you’re open, act like it. If you’re short staffed, say it. And if you’re overwhelmed… maybe don’t run a pickle bar 😅

A relatable spiral on service, frustration, empathy, and the fine line between grace and excuses.