Expanding Access, Access & Access

Summary In this episode, Scott Perryman and his co-hosts engage with Dr. Steve Hester from Norton Health to discuss the evolving landscape of healthcare workforce management. Dr. Hester shares insights on the importance of flexibility, employee engagement, and the need for healthcare systems to care about their employees and patients. The conversation also touches on the role of technology in facilitating workforce flexibility, the significance of primary care in the healthcare ecosystem, and the strategic planning necessary to enhance access to care in underserved communities. Dr. Hester emphasizes the need for healthcare organizations to focus on the basics while also innovating to meet the changing demands of both employees and patients. Takeaways

• Flexibility in work schedules is crucial for attracting and retaining talent.
• Healthcare organizations must focus on employee engagement and value.
• Technology can enhance workforce flexibility but must be user-friendly.
• Patients today prioritize access and convenience in healthcare services.
• Primary care plays a vital role in navigating the healthcare system.
• Healthcare systems should design access thoughtfully to improve patient care.
• Caring about employees leads to better retention and organizational culture.
• Simplicity in healthcare processes can lead to better outcomes.
• Strategic planning is essential for addressing community health needs.