Exceptional care

In this episode, we sit down with Bernadette Carroll, Director of Nursing at Bon Secours Hospital Limerick, to explore how the new hospital has been purpose-built around the patient journey - from biophilic design and calm, private rooms to compassionate culture and safe staffing ratios. Bernadette shares insights on staff wellbeing, feedback loops, and what it means to deliver exceptional care that patients remember not just for the treatment, but for how it made them feel.

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