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Hosts: Jarvis T. Gray, The Quality Coaching Co.
Guest: Soulara Sevier, Founder & CEO, Soul Reiki Health Beauty and Wellness

Ready to elevate your approach to leadership and wellness in healthcare?

In this inspiring episode of the Excellence in Healthcare podcast, hosts Jarvis T. Gray and Soulara spotlight the transformative journey of Soulara Severe—nurse-turned-entrepreneur and founder/CEO of Soul Reiki Health Beauty & Wellness. Soulara shares how her experiences with burnout as a longtime nurse fueled her mission to bring holistic, human-first leadership solutions to healthcare executives and organizations.

Tune in as this episode dives into:

• Personal Transformation: How prioritizing self-care, energy mastery (Reiki), and holistic wellness can reshape healthcare leadership—starting from within.
• Business Growth Strategies: Real-world tips for building predictability in your consulting or coaching practice, with actionable advice on networking, partnerships, and event marketing.
• Leadership Values: The vital role of self-awareness, healthy communities, and the art of effective delegation for leaders who want to break cycles and drive meaningful change.
• Collaboration & Connection: Behind-the-scenes on how to cultivate powerful strategic alliances—and why building a business “ecosystem” is essential for serving executive and healthcare clients at the highest level.

Whether you’re a healthcare leader, executive, or entrepreneur seeking practical inspiration or real-world strategies to build a thriving, resilient culture—this conversation is for you.

Special Segment: Learn how to define your target client avatar, build your professional circle, and leverage event marketing to scale your impact—insights you won’t want to miss!

Follow, rate, and subscribe for more episodes featuring the brightest minds and most innovative disruptors in healthcare leadership. Connect with guest Soulara Severe on Instagram (@reikiwithsolara) and stay tuned for part two, where we’ll dive even deeper into her growth journey.

Excellence. Energy. Empathy. Transform how you lead, serve, and succeed—one episode at a time.

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Robert Pearl, Physician Leader, Author

In this transformative episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with renowned physician leader and author Dr. Robert Pearl for a candid and inspiring conversation about leadership, innovation, and the future of healthcare. Dr. Pearl takes us on a journey through his storied career—from aspiring academic to his pivotal roles at Kaiser Permanente, and now as a leading voice for generative AI and systemic healthcare transformation. Whether you’re a clinical leader, healthcare entrepreneur, or anyone passionate about better patient outcomes, this episode delivers actionable insights for driving meaningful change.

Key Topics Discussed:

1. Dr. Pearl’s Professional Journey & Leadership Philosophy • Early influences and the serendipitous path from academia to medicine. • Lessons learned from leadership opportunities—often arriving unexpectedly. • The importance of heart-centered leadership: “No one cares how much you know until they know how much you care.”
2. Transition from Clinician to Healthcare Executive • Facing personal trade-offs in leaving direct patient care for broader impact as CEO. • Reflections on service-driven versus self-driven motives in healthcare leadership. • Navigating crisis and change at Kaiser Permanente during times of financial uncertainty.
3. Transformative Trends in Healthcare • Generative AI as a game-changer for patients and providers. • The growing influence of small healthcare businesses in shaping value-based care. • Strategies for empowering patients, expanding access, and driving system-wide innovation.
4. Overcoming Challenges and Driving Cultural Change • Real examples of system redesign to focus on quality, coordination, and patient engagement. • The central role of leadership in overcoming fear and resistance to change. • Regulatory hurdles and practical steps toward implementation of new technologies.

Final Thoughts:

Dr. Pearl highlights that true healthcare transformation requires courage, vision, and the willingness to step through open windows of opportunity. With empowered clinicians, engaged patients, and the right technology, exponential improvements in quality and outcomes are within reach. As he looks forward to a future where 30% or more of healthcare embraces generative AI, he invites all leaders to join in shaping a system that truly delivers health—not just sick care—for everyone.

Contact Information:
• Connect with Dr. Robert Pearl: robertpearlmd.com
• Listen to the Fixing Healthcare podcast by Dr. Pearl (available on all major platforms)
• Connect with Dr. Pearl on LinkedIn
• Connect with Jarvis Gray on LinkedIn

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Shayla Higginbotham, Founder & Managing Partner, System Partners

Welcome back to the Excellence in Healthcare podcast! In this insightful episode, host Jarvis T. Gray sits down with Shayla Higginbotham—a dynamic healthcare leader, entrepreneur, and founder of System Partners—to unpack lessons in leadership, the evolving landscape of healthcare, and the power of strategic partnership.

Key Topics & Takeaways:

• The Three L’s of Leadership
  • Shayla shares her foundational leadership mindset: Listen, Learn, and Lead. She explains how purposeful listening fuels learning and effective leadership, especially in uncertain times.
  • Bonus Tip: For teams, Shayla often says “Always think five steps ahead” to stay proactive in risk-planning and strategy.
• Career Journey & Entrepreneurship
  • Shayla walks us through her 20-year healthcare journey: From an administrative fellowship at Cone Health and hands-on service at Duke Health, to international consulting and leadership as a hospital CEO in Miami.
• The Evolving Role of AI in Healthcare
  • Shayla candidly discusses her early resistance and eventual embrace of artificial intelligence. She now sees AI and machine learning as essential tools for predictive analytics and accelerating patient care solutions.
• Pivotal Challenges & Lessons Learned
  • Shayla opens up about her toughest career transition—from hospital COO to a consulting manager at Deloitte. She emphasizes that humility, a willingness to “learn what not to do,” and resourcefulness from her West Virginia upbringing helped her succeed in new roles.
  • Advice: What got you to where you are may not get you to your next level. Stay adaptable and connected to your “why.”
• Mentorship & Influence
  • Shayla highlights the importance of never meeting a stranger and seeking wisdom from every level of an organization, especially frontline staff.
• Current Challenges & Opportunities in Healthcare
  • Challenge: Navigating rural health transformation and the uncertainty following major legislative changes (like the "One Big Beautiful Bill act").
  • Opportunity: Rethinking private equity’s disruptive—but potentially positive—role in healthcare, especially in expanding access and innovation.
• Looking Ahead
  • Shayla is excited about growing System Partners, expanding her We Win Wednesday LinkedIn series to showcase healthcare leaders, and getting more involved in mentorship, speaking, and panel opportunities.

Connect with Shayla Higginbotham & System Partners:

• Follow Shayla and System Partners on LinkedIn
• Check out the weekly We Win Wednesday series featuring inspiring healthcare leaders.

Final Thought Jarvis leaves us with a challenge: Use this episode as a chance to listen, learn, and go lead w

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Guest: Dr. Maxwell Muehleip (Founder, Maximal Wellness Clinic)
Host: Jarvis T. Gray, The Quality Coaching Co.

Episode Overview: This inspiring Small Business Spotlight features Dr. Maxwell Muehleip, founder of Maximal Wellness Clinic in Tigard, Oregon. Dr. Max shares his journey from growing up with chiropractic care, to becoming a multifaceted practitioner with a focus on chiropractic, nutrition, and holistic wellness. Host Jarvis T. Gray and Dr. Max dive deep into healthcare entrepreneurship, work-life balance, business strategy, and how natural, patient-centered care can change lives.

Key Topics & Highlights:

• Dr. Max's Origin Story:
  Growing up seeing the value of chiropractic care in his family, Dr. Max discovered his passion for holistic health early on.
• Choosing a Nontraditional Path:
  Dr. Max discusses why he opted for chiropractic and integrative nutrition instead of a conventional MD track, highlighting the personalized, hands-on approach and the flexibility to address the root causes of patient issues.
• Early Career Lessons:
  Insights from high-volume clinics and toxic business cultures reveal the importance of knowing your business inside out and building environments that support both patients and staff.
• Balancing Family and Business:
  Jarvis and Dr. Max swap stories and strategies for integrating work-life responsibilities.
• Clinic Services and Unique Offerings:
  • Manual and instrument-assisted chiropractic adjustments
  • Myofascial cupping, gua sha, traction therapy
  • Nutrition counseling and over 240 wellness products
  • Innovative integrative program for IBS, IBD, Crohn’s, and colitis, blending clinical nutrition, functional medicine, and patient education.
• Growth & Marketing Strategies:
  • Launching targeted ads for his IBD/IBS program with strong engagement
  • Networking with local professionals, church groups, and through social platforms
  • Leveraging Google My Business and email marketing
  • Tips for gaining five-star reviews and improving clinic SEO

Actionable Takeaways:

• Optimize your business’s location and schedule to support both professional and family needs
• Build your brand around your personal values for authenticity and trust
• Diversify your services—add unique, evidence-based programs that solve high-impact patient problems
• Actively network, not just within your field, but among complementary professions and local organizations
• Use structured marketing approaches: strong value propositions, drip campaigns, consistent digital presence, and educational content
• Don’t be afraid to ask satisfied clients for reviews—especially at key happy moments!

Connect with Dr. Maxwell Mulet:

• Website: maximalwellness.com
• Instagram & Facebook: @MaximalWellnessClinic
• YouTube: Maximal Wellness Clinic

Dr. Max welcomes questions and loves sha

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Episode Overview

In this inspiring episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Namita Azad, Senior Director of Transformation at Columbia University Irving Medical Center. Together, they delve deep into digital transformation, human-centered systems, and the future of healthcare leadership.

Key Topics & Highlights

• Favorite Leadership Mindset
  • Namita shares her guiding leadership quote: “Success begins with enabling people to succeed” (Napoleon Hill), discussing the impact of designing systems that help people thrive and deliver their best.
• Journey into Healthcare
  • Namita details her unique background—born in India, raised in Botswana, and a professional career in both the Midwest and Northeast U.S.—and how it shaped her dedication to public health and transformation.
• Digital Transformation Explained
  • A practical, inclusive breakdown of what digital transformation means in healthcare: not just implementing technology, but equipping people across all levels with tools and shared vocabulary, with an emphasis on sustainability and empowerment.
• AI in Healthcare
  • Discussion about the buzz and potential of AI, and the importance of preparing staff with the right tools and understanding to harness AI effectively rather than fearing job displacement.
• Human-Centered Systems Transformation
  • Namita argues for putting people at the center of systems design, emphasizing the importance of ensuring technology fits workflows—rather than forcing people to adapt to ill-fitting tools.
• Advice for Leaders
  • Don't throw people at broken systems; instead, fix processes first and make data-driven decisions.
  • The value of KPIs and leading indicators when determining if additional resources are needed.
• Opportunities & Trends
  • The need for healthcare leaders to challenge the status quo—“This is how we’ve always done it”—and intentionally redesign processes with diverse, skilled teams.
• Celebrating Wins
  • Celebrating where true transformation happens: when staff across the organization tell their own stories of impact and innovation, especially around scaling AI initiatives at Columbia.

Connect with Namita Zag

• LinkedIn: Namita Azad

Action Steps for Healthcare Leaders

• Consider your own organization’s approach to digital transformation: is it truly empowering staff, or simply installing technology?
• Shift focus to human-centered system design—align people, process, and tech.
• Leverage data and KPIs before adding resources.
• Seek out leadership training in industries that exemplify operational and people excellence.
• Read Thinking in Systems and Outwitting the Devil for fresh perspectives.

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Christine Wersing, Owner of Soul Smart Coaching

Episode Overview

In this episode, Jarvis T. Gray welcomes Christine Wersing, founder of Soul Smart Coaching, for an in-depth conversation on business coaching, healthcare entrepreneurship, and building resilience among healthcare professionals. Christine shares her deeply personal story, including how adopting her neurodivergent daughter led her to become a licensed mental health professional, her journey through a major health setback, and how her experiences ultimately inspired her to launch her own coaching business focused on combating healthcare burnout.

Key Topics & Takeaways

• Christine’s Personal and Professional Journey:
  • Adopted her daughter from Romania, who required therapeutic parenting due to severe neurodivergence.
  • Became a licensed professional counselor to fill gaps in the healthcare system for special needs families.
  • Overcame a severe stroke during the pandemic, which led her to pivot to online coaching.
• Soul Smart Coaching:
  • Christine specializes in coaching healthcare professionals, especially nurses, struggling with burnout.
  • She developed a new mastermind program designed to support and empower these frontline heroes.
  • Utilizes the "Aliveness Method," which integrates neuroscience and quantum science approaches for transformative results.
• Unique Coaching Approach:
  • Christine's methodology blends scientific principles and personal passion to create a "harmonizing" effect for clients.
  • Focus on self-mastery, empowerment, and fast, effective results—“working herself out of a job.”
• Business & Marketing Strategies:
  • Importance of personal storytelling in marketing; Christine’s journey is at the heart of her brand.
  • Identifying a clear target audience—bedside nurses, nurse assistants, and physician assistants.
  • The value of directly engaging with the target audience to inform service offerings.
  • Leveraging feedback to build services that truly meet clients’ needs, strengthening both impact and marketing.
• Aligning Values & Business:
  • Christine emphasizes integrity, alignment, and a mission-driven approach in her business, aiming for a worldwide impact on healthcare wellness culture.

Connect with Christine Wersing

LinkedIn: Christine Wirsing

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Hosted by: Jarvis T. Gray, The Quality Coaching Co.
Guest: Tracy Long, Owner of Shades of Resilience Counseling

In this insightful episode of the Excellence in Healthcare podcast, host Jarvis T. Gray welcomes Tracy Long, a clinical therapist and the founder of Shades of Resilience Counseling. The conversation focuses on Tracy’s entrepreneurial journey, her passion for serving Black men through mental health services, and practical business coaching strategies to scale her impact.

Key Discussion Points

1. Tracy’s Personal Journey Into Private Practice

• Tracy shares how the pandemic and personal life changes inspired her shift from university clinical work to opening her own private practice.
• The loss of her father and the resulting grief played a pivotal role in her understanding of therapy’s importance, especially in the Black and Brown community.

2. Specializing in Mental Wellness for Black Men

• Tracy reveals that her practice evolved from a broad focus on BIPOC clients to a mission centered on empowering Black men specifically.
• She describes her own negative first experience with therapy (with someone who didn’t represent her community), which influenced her empathetic and culturally aware approach to counseling.

3. Addressing Real-Life Stressors

• Common issues Tracy helps address include:
  • Depression, anxiety, and symptoms like sleep disruption or appetite changes.
  • Anger management, communication challenges, workplace and financial stress.
  • Navigating issues unique to Black men, such as workplace trauma, stereotypes, and the pressure to excel.

4. Values That Guide Tracy’s Practice

• Tracy leads from a place of lived experience, never asking clients to do what she hasn’t done herself.
• She strives for a power-balanced, compassion-centered engagement based on authenticity and mutual respect.

5. Building and Marketing a Signature Program

• Tracy discusses developing the "Resilient Man Blueprint," a proposed six- to eight-week program aimed at transformative growth for Black men.
• Jarvis advises breaking the program into distinct modules/parts, adding onboarding (“Week 0”) for expectation setting, and leveraging group coaching for peer accountability.
• They discuss marketing as a lifestyle change, a transformation, and a movement to break through to the target audience.

6. Business Advice and Event Marketing

• Jarvis highlights the effectiveness of event marketing (workshops, webinars, networking events) to reach and engage the target demographic.
• He suggests using consistent, value-driven events to both serve clients and gather insights for refining offerings before scaling with paid ads.

7. Next Steps for Tracy

• Tracy is motivated to refine her Resilient Man Blueprint into group and modular formats, enhance her event marketing, and define her client avatar more clearly for targeted outreach.

Connect with Tracy Long

• Websi

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Sabina Moise, Owner of Be Fit Consulting LLC

Episode Overview

In this insightful episode, host Jarvis T. Gray sits down with Sabina Moise, an accomplished entrepreneur and health and wellness consultant, to discuss her journey in the fitness industry, the evolution of her business Be Fit Consulting LLC, and her approach to transformation and entrepreneurship in healthcare.

Key Topics & Highlights

• Sabina's Journey to Wellness Entrepreneurship:
  Sabina shares her personal journey from a wake-up call about her health to building a 20+ year career transforming lives through fitness, wellness, and consulting.
• The Genesis of Be Fit Consulting:
  She discusses how her own life-changing experience led her to help others by offering fitness training, consulting for hospitals and corporations, and supporting individual clients.
• Unique Approach & Services:
  Sabina provides weight transformation (loss/gain), body competitions (figure competitions), and integrates her love for food and cooking through speaking engagements and holistic fitness programs.
• Overcoming Business Challenges:
  Sabina and Jarvis go in-depth on moving from the structure of a gym to entrepreneurship, the difficulties of lead generation, and how the pandemic forced her to pivot her strategies.
• Target Clients & Customization:
  Sabina identifies her ideal clients as adults 35+, often with busy lifestyles and families. She customizes programs to fit into hectic schedules and focuses on discipline and sustainable habits over perfection.
• Lead Generation & Marketing:
  Jarvis provides coaching on defining client avatars, refining sales processes, tracking metrics, and targeting messaging to meet potential clients where they are—emotionally and practically.
• Events & Corporate Partnerships:
  Discussion includes hosting events, demos, and workshops as conversion tools, and exploring partnerships with corporations to expand reach and impact.
• Continuous Growth Mindset:
  Sabina emphasizes her commitment to staying dynamic and always improving her offerings for her clients while Jarvis encourages regular review and evolution of business strategies.

Mentioned Resources & Contact Info

• Be Fit Consulting LLC:
• Website: www.bfitconsultingllc.com
• LinkedIn: Sabina Moise, MBA

Notable Quotes

• "I started Be Fit Consulting with change in mind because I needed a change at one point, and I got the help that I needed." – Sabina Moise
• "The accountability in my program is really what sets me apart. It's really empowering that person." – Sabina Moise
• "Every 90 days, you gotta look at [your sales process], make sure it's working for you." – Jarvis T. Gray
• "My message is always: be the best version of yourself, and I can only be a better version of me." – Sabina Moise

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.