Send us a text

Host: Jarvis T. Gray

Episode Overview: In this insightful episode, host Jarvis T. Gray dives deep into the critical theme of growth in healthcare leadership. Jarvis breaks down why continuous growth is not just a personal journey but a fundamental part of leading dynamic, high-performing healthcare teams. The episode unpacks the risks of "coasting," the personal work required for true leadership, and the ripple effect a growth mindset can have throughout an entire organization.

Key Takeaways

• You’re Either Growing or Coasting:
  Growth is essential for leaders—standing still is not an option in today’s rapidly evolving healthcare landscape.
• Personal Growth Comes First:
  True leadership begins with personal development. Jarvis shares about the burnout and struggle that arose when he accepted a leadership role before developing the necessary emotional intelligence and self-awareness.
• Self-Leadership is Critical:
  Emotional intelligence, self-reflection, and addressing personal blind spots are all key to being an effective leader. Leading others well starts with leading yourself well.
• Growth is Contagious:
  Teams mirror their leaders. When a leader commits to growth—open to feedback, learning from mistakes—it creates a safe and inspiring environment for everyone.
• Culture Shift Begins with One Leader:
  Simple practices like weekly leadership reflections can transform organizational culture, normalizing growth and learning on a team level.
• Growth Builds Trust and Influence:
  Your team wants to know you’re still learning. When they see you model vulnerability and growth, they feel empowered to do the same.
• Opportunity Meets Preparation:
  New roles and big projects don’t wait for you to be ready—growth positions you to step into those opportunities with confidence.
• Purpose Aligns with Action:
  Don’t wait for the perfect moment or title. Start growing now so you’re ready when the next opportunity arrives.

Reflection & Challenge

• Personal Reflection: What’s one area in your personal or leadership life that needs your attention and growth today?
• Weekly Challenge: Choose a specific leadership area to focus your growth this week—emotional intelligence, feedback, wellness, or presence with your team. Practice, reflect, and share your commitment with someone for accountability.

Action Steps

1. Commit to one area of growth this week—personally or professionally.
2. Practice and reflect consistently.
3. Share your growth journey with your team to spark a culture shift.
4. Spread the word: Share the episode with a colleague or bring growth into your next meeting.

Connect

If this episode resonated with you, don’t forget to share it, start a conversation about growth in your organization, and make personal and team development the norm in healthcare—not the exception!

Stay tuned for more episodes, and remember: Keep leading with courage, clarity, and purpose.

Subscribe & Follow:

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Kickstarting Season 2, host Jarvis T. Gray dives deep into the essentials of leadership development in healthcare. Drawing on personal experience and real-world examples, Jarvis highlights why intentional leadership is foundational to high-quality care, resilient teams, and sustainable organizational success.

Key Topics & Takeaways

• Leadership Is Influence, Not Authority:
  Jarvis shares how true leadership is about inspiring and influencing others, not simply holding a title or position.
• Why Leadership Development Is Non-Negotiable:
  It’s a strategic imperative—not just a checkbox for HR. Investing in leadership directly impacts patient outcomes, team engagement, and overall culture.
• Common Pitfalls in Healthcare Leadership:
  Many organizations promote great clinicians or operators without giving them the support to actually lead, leading to burnout, morale issues, and toxic culture.
• Strategies for Effective Leadership Development:
  • Mindset Shift: Leadership is a choice, not a title. Self-awareness is key—tools like CliftonStrengths, DISC, and EQI aren’t just assessments, but tools for personal growth.
  • Proven Models: Frameworks like Lean, Rapid Improvement Events, and strengths-based coaching help anchor leadership behaviors in daily practice.
  • Measuring Progress: Use feedback mechanisms—like 360 reviews and culture surveys—not just to track knowledge but real behavior change.
• Embedding Leadership in Organizational DNA:
  • Starts at the Top: Senior leaders must model learning and vulnerability.
  • Normalize Everyday Learning: Make reflection and feedback regular habits using tools like team huddles, rounds, and learning minutes.
  • Celebrate Growth: Highlight leadership wins at all levels and tell those stories to reinforce a positive culture.
• Personal Call to Action:
  Jarvis encourages listeners to pick one leadership behavior to grow this week and commit to it, reflecting on their own journey and inviting a colleague to join.

Reflection Questions

• Is leadership development in your organization treated as mission-critical or just a side project?
• Are you actively growing as a leader, or coasting on past learning?
• What’s one leadership improvement you’ve made recently?
• How can you support leadership growth in your team this week?

Memorable Quotes

• “When you build better leaders, you build a better organization. Period.”
• “Leadership development isn’t a luxury… it’s a strategic imperative.”
• “Growth doesn’t happen by accident. It happens on purpose.”

Join the Conversation

Jarvis invites you to:

• Reflect on your leadership journey.
• Share this episode with your team.
• Connect on LinkedIn to continue the discussion.
• Spark a conversation about leadership growth at your next team meeting.

Thank you for tuning into the Excellence In Healthcare podcast! Stay encouraged, keep growing, and lead wit

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Danielle Nicole, Founder of Tiny Heart Team Member, Inc.

Episode Summary: In this insightful episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Danielle Nicole, the founder of Tiny Heart Team Member, Inc., a nonprofit organization dedicated to supporting women facing pregnancy and infant loss. They delve into the challenges and triumphs of running a healthcare-based nonprofit, Danielle's personal journey, and her mission to empower women through education, support, and advocacy.

Key Discussion Points:

1. Introduction to Tiny Heart Team Member, Inc.:
   1. Danielle shares her personal story of pregnancy loss and the motivation behind founding the nonprofit.
   2. Tiny Heart's mission: Decreasing the negative impact of pregnancy and infant loss through education and support.
2. Services Offered by Tiny Heart:
   1. A wide array of support programs for women, including virtual support groups, care packages, and education on topics like safe sleep and breastfeeding.
   2. The importance of community and peer support, especially during times of grief and recovery.
3. Challenges Faced:
   1. Cybersecurity issues with their online support groups.
   2. Engaging participants and reaching women who are hesitant to openly discuss their grief.
   3. Financial challenges and the importance of building sustainable sponsorships and donations.
4. Impact and Vision:
   1. Success stories from community members finding healing and empowerment through Tiny Heart’s services.
   2. Expanding the reach and presence of the organization beyond loss to support all stages of pregnancy.
5. Future Plans and Growth Strategies:
   1. Pursuing celebrity partnerships and sponsorships to elevate the organization's visibility and impact.
   2. Danielle's commitment to expanding the organization’s services and reach.

Contact Information:

• Instagram, Facebook, YouTube: Tiny Hearts Remember Inc.
• Website: www.tinyheartsrememberinc.org
• Email: admin@tinyheartsrememberinc.org

Call to Action: Listeners are encouraged to connect with Tiny Heart Team Member, Inc. through their social media platforms or website to learn more or get involved. Danielle’s dedication to the cause and her organization's services are vital resources for anyone impacted by pregnancy and infant loss.

Closing Notes: Join Jarvis and Danielle Nicole on this heartfelt journey of empowerment and advocacy, and stay tuned for more impactful stories and strategies on Excellence in Healthcare.

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Jennifer Bonds King, Healthcare Administrator and Founder of The Enlightenment Group

Episode Overview: In this enriching episode of the Excellence in Healthcare podcast, Jarvis welcomes an inspiring leader in healthcare, Jennifer Bonds King. As a seasoned healthcare administrator and the founder of The Enlightenment Group, Jennifer shares her impressive journey dedicated to fostering health equity. The episode delves deeply into her career, leadership insights, challenges in healthcare, and strategies for creating an environment that prioritizes quality care and well-being for all.

Key Topics Discussed:

1. Jennifer's Background and Journey
   • Over 15 years as a healthcare administrator with a focus on the quadruple aim
   • Current role leading a national program for neurological disorders.
   • Launching The Enlightenment Group, focusing on leadership coaching for health equity.
2. Leadership Excellence
   • The concept of healing-centered leadership and being self-aware.
   • Importance of leaders understanding their own and their team's personal challenges.
3. Addressing Burnout in Healthcare
   • Strategies to combat burnout by creating supportive, flexible work environments.
   • Importance of leaders modeling effective burnout mitigation practices.
4. Healthcare Excellence Defined
   • Jennifer's view of healthcare excellence as providing everyone with the opportunity to be their best, emphasizing access to quality healthcare.
5. Strategies for Empowering Healthcare Teams
   • Encouraging healthcare professionals to reconnect with their personal "why" for entering healthcare.
   • Using coaching techniques to maintain focus and manage stress in challenging times.

Final Thoughts: Jennifer emphasizes the significance of understanding personal and team dynamics to foster leadership excellence in healthcare. Her remarkable journey highlights the need for genuine, purpose-driven work and constant self-improvement to achieve healthcare excellence.

Contact Information:

• Connect with Jennifer Bonds King on LinkedIn or visit her website at jenniferbondsking.com
• Connect with Jarvis T. Gray on LinkedIn

Tune into this episode for a wealth of wisdom on leadership in healthcare, insights on managing burnout, and strategies to empower healthcare teams towards achieving excellence. Don't miss it!

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.
Guests: Lloyd Sirmons, Southeastern Telehealth Resource Center & Georgia Rural Health Association

Episode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray collaborates with esteemed past guests Lloyd Sirmons for an enlightening discussion on advancing rural healthcare through resilient leadership and strategic innovations. This episode offers a deep dive into rural healthcare challenges, strategies for developing resilient healthcare teams, and the emphasis on strengths-based leadership models for outstanding service delivery.

Key Topics Discussed:

1. Introduction of Guests and Purpose
   • Lloyd Sermons' roles in the Georgia Rural Health Association and Southeastern Telehealth Resource Center.
   • The significance of educational initiatives for rural healthcare leadership.
2. Resilience in Leadership
   • Definition and importance of resilience in maintaining high-quality care.
   • Strategies for fostering resilience through empowerment, support, and training.
3. Current Challenges in Rural Healthcare
   • Discussions on limited resources, high turnover rates, and the necessity to balance innovation with tight budgets.
   • Insights from healthcare leaders on navigating stressors associated with policy and financial changes.
4. Strategies for Building Resilient Teams
   • Emphasis on performance management systems, community engagement, and communication platforms.
   • The role of continuous learning and development in empowering healthcare staff.
5. Leveraging Strengths-Based Leadership
   • Introduction to strengths-based leadership and its benefits for team synergy and innovation.
   • Steps to implementing strengths-based leadership for more effective organizational culture.
6. Final Thoughts and Call to Action
   • Encouragement to commit to practical strategies over the next 90 days to improve resilience and performance.
   • Invitation to engage with the Georgia Rural Health Association for ongoing learning opportunities and support.

Final Thoughts: Jarvis wraps up the episode by highlighting the urgent necessity to embrace resilient leadership practices within rural healthcare teams. The continuous pursuit of innovative strategies and strengths-based leadership are identified as pivotal for sustaining high-quality patient care and staff satisfaction.

Contact Information:

• Connect with Lloyd Sirmons on LinkedIn
• Connect with Jarvis Gray on LinkedIn

Join us for this compelling episode as we explore resilient leadership strategies, innovative tools, and strengths-based practices integral to advancing excellence in rural healthcare. Be sure not to miss it!

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.

Episode Overview: Join host Jarvis Gray on the latest episode of the Excellence in Healthcare podcast as he reflects on the transformative journey of season one and charts an exciting course for season two. With a new focus on leadership excellence and a fresh segment on business coaching for small healthcare entrepreneurs, this episode lays the groundwork for an inspiring new season filled with engaging conversations, strategic insights, and innovative ideas designed to elevate healthcare leadership and entrepreneurship.

Key Topics Discussed:

1. Reflections on Season One
   • An overview of the core topics from "Mastering Healthcare Excellence."
   • Transformative strategies for operational and patient-centered excellence.
   • Emphasis on data-driven decision-making and leadership development.
2. Introduction to Season Two
   • A focus on achieving leadership excellence in healthcare.
   • Exploring leadership as a lifestyle centered on passion, dedication, and growth.
3. Leadership Excellence in Healthcare
   • Traits distinguishing good leaders from great ones.
   • Topics include visionary leadership, emotional intelligence, decision-making, and crisis management.
4. New Segment on Business Coaching
   • Focus on small healthcare business owners.
   • Providing actionable insights and advice for entrepreneurs in healthcare.
5. Importance of Leadership Excellence
   • The role of leadership in shaping resilient and adaptive healthcare organizations.
   • Empowering teams for innovation and enhanced patient care.

Final Thoughts: Jarvis leaves listeners with a powerful reminder of the essential nature of leadership excellence in healthcare. It's not just about operational success, but about pioneering change and fostering environments where every team member can thrive. This season promises to ignite that spark of innovation and leadership within every listener.

Contact Information:

• Connect with Jarvis Gray on LinkedIn

Whether you're a healthcare leader or an aspiring entrepreneur in the healthcare field, this episode is a must-listen for insights into leading with purpose and striving for excellence. Don't miss out on the journey to transform healthcare leadership together!

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jesse Smith, VP @ Performance Health Partners

Guest: Jarvis T. Gray, The Quality Coaching Co.

In this episode of the Excellence in Healthcare podcast, Jarvis shares a recently recorded webinar that he conducted in partnership with Performance Health Partners, and Jesse Smith. Together, they delve into the transformative topic of shifting from reactive to proactive risk management in healthcare using the powerful tool of Failure Modes and Effects Analysis (FMEA). This conversation is rich with practical advice, innovative strategies, and leadership insights critical for healthcare organizations aiming to achieve exceptional safety and quality performance.

Key Topics Discussed:

1. Understanding Risk Management Paths
   • The distinction between reactive and proactive risk management strategies.
   • The role of Root Cause Analysis (RCA) in reactive management and its limitations.
   • Emphasizing proactive strategies to anticipate and mitigate potential risks.
2. The Power of FMEA in Healthcare
   • Introduction to FMEA as a tool for high reliability organizations.
   • Steps for conducting an FMEA and integrating it with organizational processes.
3. Benefits of a Proactive Approach
   • How early risk identification can result in significant cost savings.
   • The enhancement of decision-making and organizational reputation.
4. Engaging the Healthcare Team
   • The importance of cross-disciplinary teams in the FMEA process.
   • Tips for fostering team collaboration and leveraging diverse perspectives.
5. Action-Oriented Risk Mitigation
   • Developing and implementing targeted actions to tackle prioritized risks.
   • Sustaining improvements through ongoing monitoring and engagement.
6. Practical Application and Extended Use
   • Examples of FMEA application in medication safety, patient fall reduction, and more.
   • Extendable use of FMEA across non-clinical areas for overall organizational reliability.

Final Thoughts: Jarvis underscores the crucial shift from problem-reaction to problem-prevention, advocating for a proactive risk management mindset as a core component of healthcare excellence. This episode is a clarion call for healthcare leaders to harness the full potential of FMEA to create safer and more efficient healthcare delivery systems.

Contact Information:

• Connect with Jarvis T. Gray on LinkedIn
• Connect with Jesse Smith on LinkedIn

Be sure to tune into this episode for a comprehensive guide on leveraging FMEA for proactive risk management, and to gain insights into achieving high reliability and excellence in healthcare organizations. Don't miss it!

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Dalita Davis-Whitmore, AVP of Nursing, UF Health Jacksonville

Dive into this inspiring episode of the Excellence in Healthcare podcast, where Jarvis T. Gray engages in a riveting conversation with Dr. Dalita Davis-Whitmore, Associate Vice President of Nursing at UF Health Jacksonville. Dr. Dalita shares her captivating journey from an aspiring physician to a distinguished nursing leader who emphasizes the power of persistence and the impact of strong mentorship. Throughout the episode, gain insights into the essence of nursing excellence, leadership, challenges, and strategic solutions in healthcare.

Key Topics Discussed:

1. Dr. Dalita's Career Journey
   • Transition from aspiring pediatrician to a nursing career influenced by personal circumstances.
   • Rising through nursing roles by setting and achieving successive goals.
   • Impact of challenges and motivations that fueled her leadership ascent.
2. Leadership Insights
   • The importance of understanding one's 'why' in leadership roles.
   • Driving excellence through competence, learning, and overcoming rejection.
3. Challenges and Strategies
   • Highlighting the importance of employee engagement to enhance patient care quality.
   • Drawing parallels between employee and patient experience for successful healthcare outcomes.
4. Personal Growth and Fitness Journey
   • Paralleling dedication from competitive bodybuilding to nursing leadership achievements.
   • Building discipline, resilience, and dealing with rejection.
5. Pursuit of Healthcare Excellence
   • Dr. Dalita's definition emphasizes empowering others to achieve their full potential.
   • Sharing knowledge and mentoring as instrumental in her leadership philosophy.

Dr. Dalita stresses the vital role of focusing on employee engagement to drive overall excellence in patient care. Her journey showcases the blend of determination, resilience, and impactful mentoring needed to rise above challenges.

Contact Information:
• Connect with Dr. Dalita Davis-Whitmore on LinkedIn
• Connect with Jarvis T. Gray on LinkedIn

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.