Evolving estate planning services; delivering long term solutions for clients

Estate planning is changing; demand is rising, lifestyles are changing, family structures are becoming more complex, and taxation is crippling. Clients no longer want, or indeed need, a simple will. They want a plan. Something reviewed regularly. Something that adapts as life changes.

It's the topic of the latest Today's Wills and Probate Podcast as host David Opie welcome Andrew Houston, Managing Director of CTT Group on to discuss his views on moving away from traditional transactional work toward a model where ongoing service will become the norm.

With a nod to CTT's founder and industry innovator Clive Ponder, whose death just over 12 months ago came as a great shock, innovation and technology will be at the core of how we as an industry deliver the future of estate planning services.

AI is already reshaping training, advice quality, and client engagement; indeed CTT themselves have invested heavily in an in-house AI simulator, which allows advisers to practise conversations with a virtual client. It tests technical knowledge. It tests soft skills. And it provides instant feedback. A far cry from the old model of supervisors shadowing advisers in person.

Clients expect speed. Consistency and transparency in the all important fact find which, with the ever evolving legal landscape and rise in contentious matters, makes the role of technology in capturing information, prompting the right questions, and creating clear audit trails, all the more important.

Technology, says Houston, is the enabler.

There will of course be winners and losers. Firms that fail to evolve will fall behind. The winners will be those who continue to innovate. Those who embrace data. Those who refine the client journey. The next three years, he predicts, will bring rapid acceleration and possibly start to see a hugely fragmented market, consolidate.

The Today's Wills and Probate podcast is available on your preferred podcast provider, and at www.todayswillsandprobate.co.uk. Subscribe today to hear all the latest news and views across the wills and probate sector.

Thank you to our podcast sponsors LEAP Estates, and Property Ladder Group