Evolving an Iconic Product to an AI Enabled End-to-End Customer Experience

In this episode, we feature LanTing Garra, Senior Director of Innovation and Design at Motorola Solutions and an LWE Fellow from Fall 2016. LanTing discusses her career evolution from Industrial Design to AI-supported end-to-end customer experience design. She shares the challenges she faced and overcame while leading a critical project for the company’s iconic public safety product line. LanTing also talks about influencing change within the company, integrating AI, building a supportive network of colleagues, and ensuring younger team members gain visibility with senior management.