In this special "Best-Of" compilation, I’ve mashed up four powerhouse conversations into one episode to give you the ultimate blueprint for building a successful freight agency.

We aren't just talking theory; we are connecting the dots between the vision, the tech, the sales strategy, and the culture required to win in this market.

In this episode, we break down:

1. The Vision: How the agent model was invented to solve a specific problem.
2. The Engine: How technology must enable—not replace—human process.
3. The Execution: How successful agents actually win business in a tough market.
4. The Culture: Why relationships and "soft skills" still trump automation.

Whether you are thinking about making the jump from W2 to 1099, or you just want to scale your current book of business, this is the masterclass you need.

Feedback? Ideas for a future episode? Shoot us a text here to let us know.

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THANK YOU TO OUR SPONSORS!

SPI Logistics has been a Day 1 supporter of this podcast which is why we're proud to promote them in every episode. During that time, we've gotten to know the team and their agents to confidently say they are the best home for freight agents in North America for 40 years and counting. Listen to past episodes to hear why.

CargoRex is the search engine for the logistics industry—connecting LSPs with the right tools, services, events, and creators to explore, discover, and evolve.

Digital Dispatch manages and maximizes your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers.

In this best-of episode of Everything is Logistics, we’re building the business case for healthy paranoia in freight. I’m pulling together clips from past conversations with Jonathan Ryan (Overhaul), Reid Clements (Highway), and Mark Funk & Shivrani Narayan (SPI Logistics), plus a breakdown with Grace Sharkey (Orderful) on the current state of cargo crime. From fake carriers and spoofed identities to food-and-beverage loads that “disappear” into the market, this is the stuff that quietly nukes margins while everyone argues over rates.

This episode walks through how fraud actually happens on the ground, what the red flags look like inside your TMS and inbox, and what the best teams are doing to shut it down before a load ever hits the road.

In this episode, you’ll learn:

• Why identity is the real battleground in freight fraud—and how a $300 fake MC can wreck your quarter.
• How shippers, brokers, and carriers are using data from telematics, ELDs, and IoT devices to spot sketchy activity in real time.
• What cargo crime looks like at the agent level: carrier vetting, distress loads, and “oh no” moments that could’ve been prevented.
• Why thieves are shifting hard into food, beverage, and other “easily consumed” loads—and what that means for your contracts and processes.
• Practical steps to tighten carrier selection, build better response playbooks, and protect both freight and drivers.

If you touch freight in any way—shipper, broker, carrier, 3PL, agent—this is your reminder that trust is not a strategy. Paranoia, on the other hand, might just save your freight budget.

Watch the video version of these episodes over on YouTube.

Feedback? Ideas for a future episode? Shoot us a text here to let us know.

-----------------------------------------

THANK YOU TO OUR SPONSORS!

SPI Logistics has been a Day 1 supporter of this podcast which is why we're proud to promote them in every episode. During that time, we've gotten to know the team and their agents to confidently say they are the best home for freight agents in North America for 40 years and counting. Listen to past episodes to hear why.

CargoRex is the search engine for the logistics industry—connecting LSPs with the right tools, services, events, and creators to explore, discover, and evolve.

Digital Dispatch manages and maximizes your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers.

Our sister company CargoRex has been monitoring the keywords users are anonymously searching for on the site so in this episode, we’re breaking down what those phrases are.

What You’ll Learn

This episode breaks down five months of anonymized CargoRex search data to show what logistics buyers actually look for — and where companies are failing to show up.

Key Points

• The top search terms on CargoRex (visibility tools, TMS, freight audit, CDL schools, and company-specific queries).
• Where searches get zero clicks and what that reveals about missing listings, bad keywords, or weak profiles.
• How profile completeness, verification, categories, and tags determine your ranking in the directory.
• Why CargoRex is becoming a research destination with lists and CSV exports to use for AI-powered analysis.
• How this data gives companies market intelligence and a clearer path to showing up for real buyer intent.

Watch this episode on YouTube

Feedback? Ideas for a future episode? Shoot us a text here to let us know.

-----------------------------------------

THANK YOU TO OUR SPONSORS!

SPI Logistics has been a Day 1 supporter of this podcast which is why we're proud to promote them in every episode. During that time, we've gotten to know the team and their agents to confidently say they are the best home for freight agents in North America for 40 years and counting. Listen to past episodes to hear why.

CargoRex is the search engine for the logistics industry—connecting LSPs with the right tools, services, events, and creators to explore, discover, and evolve.

Digital Dispatch manages and maximizes your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers.