Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer
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Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer
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Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 2 of 4
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?
In the next part, she explains about the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.