The strength of your practice depends on more than clinical skill. It depends on who is leading the business behind the scenes. In this episode of the Everyday Oral Surgery Podcast, Dr. Grant Stucki welcomes back Dr. Roger Levin, CEO of Levin Group, to explain the evolving role of the office manager and why it is critical to long-term success. Dr. Levin describes how today’s office manager must function as the chief operating officer (COO), overseeing operations, workflow, scheduling, and team performance. He explains how structured systems, clear scripting, accessible financing, and consistent follow-up improve treatment acceptance and strengthen the patient experience. The conversation also explores how office managers can identify and fix system-level problems, manage online reviews, maintain compliance, and lead their teams with clear boundaries and accountability. Tune in to learn how empowering your office manager can help your practice run more efficiently and reach its full potential!

Key Points From This Episode:

• Dr. Levin returns to summarize the full role of the office manager.
• Why office managers must function as chief operating officers (COO) of the practice.
• How they need to oversee all non-clinical operations, workflow, and systems.
• Ensuring treatment acceptance improves through structured follow-up systems.
• Why office managers need to understand financing for the practice and patients.
• Their role identifying system failures and implementing system solutions.
• How office managers can monitor patient satisfaction and manage online reviews.
• Implementing compliance systems using checklists and timelines.
• Leadership as an office manager: leading with clear boundaries, respect, and accountability.
• How openness to growth determines whether office managers succeed at the COO level.
• Reflections on how strong office managers can become trusted partners in practice growth.

Links Mentioned in Today’s Episode:

Dr. Roger Levin — https://www.linkedin.com/in/roger-levin-69ab744/

Levin Group — https://levingroup.com/

Office Manager Practice Mastery Program — https://levingroup.com/office-manager-practice-mastery-program/

Episode 313 — https://podcasts.apple.com/us/podcast/10-power-tips-for-multi-office-practice-growth-with-dr/id1535284898?i=1000717140271

Episode 343 — https://podcasts.apple.com/us/podcast/from-office-manager-to-chief-operating-officer-what/id1535284898?i=1000747669987

Episode 346 — https://podcasts.apple.com/us/podcast/recruiting-and-building-an-awesome-team-with-dr-roger-levin/id1535284898?i=1000749939370

Episode 349 —

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

Facelift rejuvenation is a fantastic procedure that can truly elevate your practice and change the lives of your patients, if done well! In this episode of Everyday Oral Surgery, Dr. Stucki welcomes Dr. Harkaran Rana back to the show to discuss the newest procedure he’s mastered: facelift rejuvenation. Tuning in, you’ll hear all about what a facelift is, what it does for a patient, and some common misconceptions about its results. We delve into preop care and the history of facelifts before our guest walks us through his own surgical technique for this procedure. He even discusses postop care and shares why he reminds patients to be patient regarding their facelift results. Finally, Dr. Rana encourages oral surgeons to consider adding this procedure to their skill sets. If you have any questions for Dr. Rana, feel free to email him directly or reach out to Dr. Stucki. Thanks for listening!

Key Points From This Episode:

• Welcoming Dr. Harkaran Rana back to the show.
• What a facelift rejuvenation does (and what it doesn’t do).
• The preoperative care and assessment for this procedure.
• Dr. Rana gives us a brief history of facelift procedures.
• A step-by-step breakdown of how our guest does a facelift.
• What postoperative care looks like for this procedure.
• Cautioning patients against impatience with facelift results.

Links Mentioned in Today’s Episode:

Dr. Harkaran Rana on LinkedIn — https://www.linkedin.com/in/harkaran-rana-aa3637179/

Dr. Harkaran Rana Email Address — harkaran.s.rana@gmail.com

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

When a tooth comes out, the real learning starts. In this episode, Dr. Grant Stucki and returning guest Dr. Richard Akin delve into how, after an extraction, the socket can reveal bur marks, bone cracks, flap tension, and root morphology that can influence your surgical outcomes for better or worse. They break down what to look for in mandibular and maxillary sockets, how to manage loose bone fragments and avoid future bone spicules, when to extend or modify your flap, and how to use imaging and instrumentation more effectively in difficult molar extraction cases. They explore why open communication among the dental team is essential, what to check for after a successful extraction, how to prevent complications, the impact of mobility on the healing process, and why training and empowering staff are crucial for patient care. Dr. Akin also explains the role of assistants as a second set of skilled eyes and gives his thoughts on perfectionism, humility, and the idea of continuous learning in surgical practice. Tune in now!

Key Points From This Episode:

• The “black hole” analogy for the extraction socket and why it is a source of feedback.
• Why the patient’s tooth ‘belongs’ to the surgeon and what is at the core of molar surgery.
• They each share what they look for in the socket and how this helps guide their approaches.
• Find out why the right assistant for delicate work on extraction sockets is essential.
• Unpack why visualization, lighting, and flap exposure are vital for a successful surgery.
• They compare their tooth extraction procedures and surgical techniques.
• Dr. Akin explains why performing tooth extractions systematically ensures a good outcome.
• Find out whether to remove small bone fragments after maxillary tooth extraction.
• Learn about post-surgery flap management techniques and the ‘reading the roots’ concept.
• Discover the importance of self-assessment and continuous learning for patient outcomes.

Links Mentioned in Today’s Episode:

Dr. Richard Akin — https://www.drakin.com/

Dr. Richard Akin on LinkedIn — https://www.linkedin.com/in/rick-akin-644aa932/

Dr. Richard Akin email — rick@drakin.com

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059