Episodios

  • The UX of Bags — Now with more useless pockets!

    The UX of Bags — Now with more useless pockets!
    May 24 2023
    Geoff discovers Guy’s fascination with red bags, blue bags, hand bags, bags-bags. If only we revived Dr. Seuss to have him talk about the careful balance of utility, durability, and aesthetics that goes into your everyday bag design.

    This final episode of our product and service-centred design format covered:
    💡 Why might designing the perfect bag be the fastest way to go out of business?
    💡 How do bags both afford and constrain our everyday experiences?
    💡 Why are bags displayed in stores not what people carry?
    💡 What sparks more joy for consumers: aesthetics or utility?
    💡 Can we future-proof bags for our ever-changing tech?

    Originally recorded on 24 June 2022.

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    Hosted by Geoff Wilson
    Blog: geoffwilsonhcd.com
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    Instagram: instagram.com/everydayexppod/
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    Facebook: facebook.com/EverydayExpPod
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    Intro and Outro tracks:
    Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224)
    Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)
    Más Menos
    34 m
  • The UX of Airports — Did you bring your arrival and departure forms?

    The UX of Airports — Did you bring your arrival and departure forms?
    Dec 5 2022
    Geoff and Guy acknowledge and lament the challenges in getting international air travel “back to the way it was” post-covid. They won’t let us leave, and they won’t let us stay. There’s probably a form for that too.

    Ignore that this episode was released 6 months after recording when many of the discussed restrictions were still in place — timeliness is not our strong suit, but thought-provoking questions are.

    Covered this episode:
    💡 What is the best way to make your passengers wait?
    💡 Who should really be responsible for completing the departure requirement checks?
    💡 Can proactively setting customer expectations actually be a bad thing?
    💡 What role can we play in driving the changes we want to see?

    Originally recorded on 24 June 2022.

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    Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening.

    Hosted by Geoff Wilson (geoffwilsonhcd.com)

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    How did you feel about this? Leave us a comment and see examples of what we covered on:
    - Instagram: instagram.com/everydayexppod/
    - LinkedIn: linkedin.com/company/73437449/
    - Facebook: facebook.com/EverydayExpPod
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    Intro and Outro tracks:
    Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224)
    Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)
    Más Menos
    39 m
  • The UX of Auto Parts Stores — Now with road noise!

    The UX of Auto Parts Stores — Now with road noise!
    Sep 11 2022
    In this episode, Geoff Wilson and Guy Thompson end their podcast hiatus to record together in person for the first time... from a phone... in a car. If you like immersing yourself into your users’ environment to better understand their needs, then buckle in to hear this lively discussion from the back seat.

    Covered in this episode:
    💡 Why do auto and specialty parts stores feel so elitist?
    💡 How do we make product help more approachable?
    💡 Can unique service propositions can drive in-store sales?
    💡 Why might professional installations be worth the cost?

    Originally recorded on 21 June 2022.

    ======
    Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening.

    Hosted by Geoff Wilson (https://geoffwilsonhcd.com)
    ======
    How did you feel about this? Leave us a comment and see examples of what we covered on:
    • Instagram @EverydayExpPod
    • LinkedIn @EverydayExpPod
    • Facebook @EverydayExpPod
    • or @gwilsonswork everywhere (except where I'm not)

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    Intro and Outro tracks:
    Music by 8er41 from Pixabay
    Small Group Walla by Corsica S on Free Music Archive
    Más Menos
    21 m
  • The UX of Family Travel — By land, sea, air, and podcast

    The UX of Family Travel — By land, sea, air, and podcast
    Mar 29 2022
    In this episode, Geoff Wilson brings in local designer Lulu Pachuau to get a mother’s perspective on the best and worst of family travel methods by land, sea, and air. There are so many little tweaks available that’d make for a more pleasant experience.

    Lulu Pachuau is a Director of design in New Zealand and longtime UX practitioner running training courses and consulting through Lushai and UX Gym.

    Covered in this episode:
    💡 Which types of users aren’t we paying enough attention to?
    💡 Can little touches become unforgettable designs?
    💡 What is the risk of unnoticed “nested problems”?
    💡 How could emotional connections improve our work?
    💡 Should brand or speed be the most important decision factor?

    Originally recorded on 26 Feb 2022.

    ======
    Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening.

    Hosted by Geoff Wilson (https://geoffwilsonhcd.com)
    You can find and follow Lulu Pachuau on LinkedIn or Lushai
    ======
    How did you feel about this? Leave us a comment and see examples of what we covered on:
    • Instagram @EverydayExpPod
    • LinkedIn @EverydayExpPod
    • Facebook @EverydayExpPod
    • or @gwilsonswork everywhere (except where I'm not)

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    Intro and Outro tracks:
    Music by 8er41 from Pixabay
    Small Group Walla by Corsica S on Free Music Archive
    Más Menos
    47 m
  • The UX of Web Browsers — Surfing without an Edg

    The UX of Web Browsers — Surfing without an Edg
    Feb 21 2022
    In this episode, Geoff Wilson and Guy Thompson manage to talk about web browsers without even once saying "surfing the web" (well, until now).

    From checking emails to watching videos and making purchases, we use these ubiquitous tools throughout our day, so we thought they deserved a deeper discussion into why we are frequently checking out the other models.

    Covered in this episode:
    💡 When does product complaceny stifle success?
    💡 Should we be more experimental with our everyday tools?
    💡 What else can we improve just by trying out a different browser for a week?

    Originally recorded on 2 Jan 2022.

    ======
    Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening.

    Hosted by Geoff Wilson (https://geoffwilsonhcd.com)
    ======
    How did you feel about this? Leave us a comment and see examples of what we covered on:
    • Instagram @EverydayExpPod
    • LinkedIn @EverydayExpPod
    • Facebook @EverydayExpPod
    • or @gwilsonswork everywhere (except where I'm not)

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    Intro and Outro tracks:
    Music by 8er41 from Pixabay
    Small Group Walla by Corsica S on Free Music Archive
    Más Menos
    44 m
  • The UX of Utensils with Janice Chan — A spoon for every occasion

    The UX of Utensils with Janice Chan — A spoon for every occasion
    Jan 25 2022
    In this episode, Geoff Wilson brings in local designer Janice Chan to sample the most niche of design topics: spoons, scissors, and other serving utensils. Noticing the unexamined usefulness of our everyday tools is our jam, so here’s a double scoop.

    Janice Chan is a unquestionably curious UX and Product Designer in Auckland with a clear appetite for learning what makes for good design.

    Covered in this episode:
    💡 In which way do cultural differences influence our tools?
    💡 How might designing for longevity over obsolesence improve opportunities?
    💡 Do material choices impact experiences and identities?
    💡 Are sustainable practices just as good for business as the environment?
    💡 Are sporks the ultimate utensil or an absolute failure?

    Originally recorded on 27 Dec 2021.

    ======
    Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening.

    Hosted by Geoff Wilson (https://geoffwilsonhcd.com)
    You can find and follow Janice Chan on LinkedIn.
    ======
    How did you feel about this? Leave us a comment and see examples of what we covered on:
    • Instagram @EverydayExpPod
    • LinkedIn @EverydayExpPod
    • Facebook @EverydayExpPod
    • or @gwilsonswork everywhere (except where I'm not)

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    Intro and Outro tracks:
    Music by 8er41 from Pixabay
    Small Group Walla by Corsica S on Free Music Archive
    Más Menos
    47 m
  • The UX of Malls — And their lawful evil layouts

    The UX of Malls — And their lawful evil layouts
    Dec 20 2021
    In this episode, Geoff Wilson and Guy Thompson virtually explore the nefarious design choices that give shopping malls their shape.

    Want to give your subconscious a fighting chance against the onslaught of eye candy lining the storefronts? We might just have the tip to help you be a more intentional consumer.

    Covered in this episode:
    💡 Why are malls designed to make us forget?
    💡 How does a “Gruen transfer” make us more susceptible to impulse buying?
    💡 What can technology do to improve physical wayfinding?
    💡 Will online fulfilment radically change the shopping experience in a good way?
    💡 Are malls really dying?Originally recorded on 7 August 2021.

    ======
    Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening.

    Hosted by Geoff Wilson (https://geoffwilsonhcd.com)
    ======
    How did you feel about this? Leave us a comment and see examples of what we covered on:
    • Instagram @EverydayExpPod
    • LinkedIn @EverydayExpPod
    • Facebook @EverydayExpPod

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    Intro and Outro tracks:
    Music by 8er41 from Pixabay
    Small Group Walla by Corsica S on Free Music Archive
    Más Menos
    50 m
  • The UX of Hotels with Kim Goodwin — No pillow mints, only Presidents

    The UX of Hotels with Kim Goodwin — No pillow mints, only Presidents
    Nov 17 2021
    In this episode, Geoff Wilson is joined by Kim Goodwin to take the covers off hotel experiences and see what’s lurking behind the closet doors. We’re going beyond website bookings and into room design, amenities, #hotelhacks, and of course checking in and out. You don’t have to go home, but you can’t stay here.

    Kim Goodwin is the author of the best-selling book, “Designing for the Digital Age: How to Create Human-Centred Products and Services”, and has been working and and teaching user research and design for over twenty years.

    Covered in this episode:
    💡 Where does all the service experience interruptions, discrimination, and creepiness come from?
    💡 What happens if marketing doesn’t set the right customer expectations?
    💡 How can team diversity improve the customers' experience?
    💡 Why does the staff experience deserve equal design attention?
    💡 How does a brand create superfans?

    Originally recorded on 14 July 2021.

    ======
    Change starts with a conversation—subscribe and share this on Apple Podcasts, Spotify, or wherever your friends are listening.

    Hosted by Geoff Wilson (https://geoffwilsonhcd.com)
    You can find and follow Kim Goodwin on LinkedIn
    ======
    How did you feel about this? Leave us a comment and see examples of what we covered on:
    - Instagram @EverydayExpPod
    - LinkedIn @EverydayExpPod
    - Facebook @EverydayExpPod
    ======
    Intro and Outro tracks:
    Music by 8er41 from Pixabay
    Small Group Walla by Corsica S on Free Music Archive
    Más Menos
    41 m