Episode 9 with Richard Bird

Description: Welcome to Season Two of Hello, User. In this solo episode, you’ll hear about identity issues and updates in five key areas of today’s digital world — data privacy, personal identity, digital experiences, fraud, and ransomware — and the impact that each has on the fully digital experience world that we are rapidly moving toward.

Key Takeaways:

[1:50] Top identity themes and issues that are facing every digital user today.

[3:41] Data privacy expectations, assumptions, and the limitations presented by the privacy paradox.

[6:56] Insights from big companies reveal that data privacy is a major issue.

[11:05] Who has the responsibility to be smart about customer data?

[12:34] Personal identity at the basic level — are you who you say you are online?

[15:18] The benefits and concerns of creating a digital wallet.

[20:07] How many truly exceptional digital customer experiences have you had in the last 18 months?

[22:18] The passwordless future is the ultimate manifestation of strong authentication.

[26:28] Catastrophic levels of fraud are driving fast change in cyber security.

[30:50] Ransomware — what it is and what isn’t.

Quotes:

• “Privacy and security are assets that are worth a customer’s attention and loyalty and revenue. And this is only going to accelerate over the next couple of years.” — Richard
• “Frankly we’ve not seen good performance in the data privacy space.” — Richard
• “Privacy and security is going to become, at the individual human level, a key boardroom conversation.” — Richard
• “If it was easy to confirm that the physical you and the digital you are the same, I wouldn’t even have this podcast.” — Richard
• “Digital and physical worlds aren’t separate anymore, and they’re going to be less and less so as time progresses.” — Richard
• “Passwordless is the ultimate manifestation of strong authentication.” — Richard
• “When I say there are catastrophic levels of fraud being executed in this country, I’m being conservative.” — Richard

Mentioned in This Episode:

European Digital Identity Guidelines