Episode 9. How to implement customer success from scratch in your company

In this episode Jacky and Daniel meet with Joran Hofman, CEO of Reditus, exploring the topic of: - what is the difference between customer success, sales, customer support and community manager - how to understand that your company needs a customer success team - how to motivate your customers to keep in touch with your company and develop mutually fruitful relationships - how to find a great customer success person