Episode # 80 - Knowledge is Power

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This one’s for the adjusters who keep learning even when nobody’s paying for training anymore.

Heather and Chantal talk about what real professional development looks like today — from learning policy language on your own to staying sharp as tech, AI, and consumer expectations change faster than your claim count. They dig into why mold and low-impact claims are making a comeback, how leadership can actually support adjusters, and why communication skills matter just as much as technical ones.

It’s a fun, honest conversation about taking ownership of your career, sharing what you know, and finding the balance between empathy and efficiency in claims.

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What’s something you’ve learned on your own that made you a better adjuster? Drop it in the comments — your insight might help someone else.

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For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

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