Episode 7 - You are never too big to fail. Two lessons from DisneyPlus and Slack

As designers, I keep saying that you and I need to learn when we need to be bold and celebrate our victories but also be humble, recognise our mistakes, and learn from them. This episode is about two important design failures from two big companies that hire extraordinary people and completely ignore one sacred basic rule of design—deliver what you promise. When you listen to this, the mistakes will be forgotten by most of their customers, but as designers, we must learn from them.