Episode #69 - The Hard Truth About Failing a Client You Care About

In this episode of The Queen of Automation, I got raw and honest about something that doesn’t get talked about enough, what happens when you screw up. After three solid years with a client I truly admired, I dropped the ball. We missed things, and they decided to move on. It stung hard, not just because they were paying clients, but because they’d become friends. Watching the brand we’d built together start to fall apart under bad automation and worse AI content was painful.

So I opened up about what to do when that happens, when you’re the problem. It’s easy to say “move on” or “put your big girl pants on,” but that doesn’t touch the part where your confidence takes a hit. I kept working, stayed professional, even helped them with tech stuff afterward just to make things right. And then, out of nowhere, they reached out saying it’s been terrible working with their new team. That moment gave me the chance to respond with honesty, not sales, to own the mistake, say I was sorry, and leave the door open.

This episode is for anyone who’s ever dropped the ball and felt that pit in their stomach afterward. I share how I handled it, what I learned, and why owning your mistakes is one of the strongest things you can do as a leader. Because being great at business isn’t about being perfect, it’s about how you handle it when you’re not.

At the end of the day, operations are only good when they work, and sometimes, they don’t work because of you. When that happens, own it, fix it, grow from it, and keep going.