Episode #69 - Stop Selling, Start Connecting: How Education Drives Retail Sales with Robyn Jennett

In this episode, Kathy sits down with Robyn Jennett of Coachlight in Des Moines, Iowa to explore how intentional client care and clear communication create lasting results. From first consultations to long-term maintenance, she shares the strategies that drive client trust, treatment success, and steady growth within the practice—all while generating outstanding retail sales.

Talking Points:

• Featured treatments & services
• Sofwave as a standout treatment
• Introducing a new retail line
• Revision CMT for post-procedure care
• Setting intentional goals
• What drives Robyn’s success
• Aligning first product recs with skin goals
• Scheduling corrective check-ins
• Introducing retail during the consultation
• Managing client expectations
• Outlining requirements from the start
• Designing the maintenance phase
• Rebooking before the client leaves
• Focusing on providing genuine support

Resources:

Coachlight

Sofwave E-course

Retail Sales Online Training

Ad Links:

Online E-courses

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