Episode 63: Toolbox Tuesday - Your Assistants Are Messing Up... But It's Not Their Fault

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Is the friction in your operatory slowing down production? In Episode 63 of Toolbox Tuesday, our COO Jennifer Paxton flies solo to tackle a "hot take" from a recent newsletter: Your assistants are messing it up, but it isn't their fault.

When a "unicorn" hire starts to struggle by Day 126, it’s rarely due to a lack of effort. More often, it’s a breakdown in systems, lack of standardized "cheat sheets," or an onboarding process that was "set-it-and-forget-it." Jennifer discusses how to move past the blame game and create a training environment that supports your team—even in an industry where the average tenure is just 1.3 years.

In this episode, we cover:

Why placing judgment on assistants doesn't solve production delays.

How to standardize setups for different doctors so your team can't fail.

The First 400 Program: A look at how we jumpstart training during the first 8 weeks.

Why you need a "plug-and-play" onboarding system in today’s hiring market.

Why getting two great years out of an employee is a win.

Connect with us: If you want to implement the "First 400" program or need help building cheat sheets for your practice, let’s talk!

Website: pathwaydentalsolutions.com

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