Episode 531: Designing the Five-Star Experience in Your Small Business

What if you treated your team with the same care and attention that Four Seasons gives its guests? In this episode, Bradley sits down with Melissa Fackler, small business coach at OneTeam Partners, to explore how hospitality principles can transform your company culture and customer experience.

Melissa spent a decade in the hospitality industry working in hotels, banquets, venues, and country music entertainment before transitioning to business coaching in 2021. She shares the specific tactics and mindset shifts that helped her create world-class guest experiences and how business owners can deploy those same strategies internally with their teams.

From eye contact and name recall to growth mindset coaching and behavioral assessments, this conversation gives you practical tools to make everyone in your business feel truly seen and valued.

Ready to create more margin in your business?

Visit BlueprintOS.com to learn about the 2026 Above The Business Workshops, our coaching programs, and resources designed specifically for small business owners who want to build systematic, scalable operations that don't require your constant presence.

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About Above The Business:

Above The Business is hosted by Bradley Hamner, founder of BlueprintOS, and focuses on helping small business owners transition from Rainmaker to Architect. Each week, Bradley shares frameworks, interviews successful entrepreneurs, and provides actionable insights for building businesses that run without you. Whether you're doing $300K or $3M in revenue, this show will help you get above your business and design the systems you need to scale.