Episode #521 - Building Relationships Not Contracts Creating a Business That Truly Cares - with Tom Hill

Hi, I’m Granger Forson. You can find me at www.bizsmart-gloucestershire.co.uk or connect with me on LinkedIn. In this episode of ScaleUp Radio, I sit down with Tom Hill, founder and director of Collina MEP, a mechanical and electrical design consultancy based in Bristol that has grown rapidly since its launch in 2021. Tom shares how he left behind corporate consultancy life to create a business with a difference, one that blends technical excellence with a genuine personal touch. From the early lonely days of handling everything himself, through to building a thriving team of 11 in just a few years, Tom opens up about the highs and lows of starting and scaling a consultancy. He reveals the importance of culture, why leading by example is key, and how focusing on relationships rather than contracts has been central to their success. What shines through is Tom’s deep commitment to client trust, sustainability, and the wellbeing of his team. From sending hampers at Easter to ensuring every project feels personal, his boutique approach sets Collina MEP apart in an industry often dominated by the “bare minimum.” If you’ve ever wondered how to balance growth with culture, or how to create repeat business through trust and care, this conversation is full of golden insights. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of a caring culture, sustainability and stunning growth with Tom Hill. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/kevin Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. https://api.goexela.com/widget/bookings/catchupgrangerugx7zl You can get in touch with Kevin & Granger here: [e-mail] [e-mail] Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/ Tom can be found here: https://www.collinamep.com/ https://www.linkedin.com/in/tom-hill-4328b135/ Resources: Start with Why by Simon Sinek - https://uk.bookshop.org/p/books/start-with-why-15th-anniversary-edition-how-great-leaders-inspire-everyone-to-take-action-simon-sinek/7820616?ean=9781405977593&next=t The Diary of a CEO podcast - https://stevenbartlett.com/doac/ Monday - https://monday.com/