✨ In this episode of Above the Fold, I sit down with Jessica Rose Garcia—aka J-Rose—Head of CX at OneSkin, to talk about what really makes customers stick around. Spoiler: It’s not just fast email responses.

We dive deep into:

💡 How J-Rose went from working at Gold’s Gym to leading CX at some of the biggest brands in DTC

📈 Why most brands completely fumble retention—and what they should be doing instead

🛍️ The difference between CX in e-commerce vs. other industries

🔬 The science behind OneSkin and why J-Rose is obsessed with it

💬 How CX teams can actually make an impact instead of just putting out fires all-day

😂 Some wild CX stories that you don’t want to miss

👉 Hit play for insights on customer experience, retention, and how to build a brand people actually love.

And one last thing… this episode marks ONE YEAR of Above The Fold Podcast! I love and appreciate you all that tune in every week.

📲 Follow J-Rose:

Instagram: @heartstarkid

LinkedIn: linkedin.com/in/jessica-rose-garcia-95a38289

📲 Follow OneSkin:

Instagram: @oneskin.co

Website: linkedin.com/company/oneskin

✨ Want More Like This?

Subscribe for more founder stories, marketing insights, and behind-the-scenes action in the world of CPG, brand strategy, and customer experience!

About Sunday Postcards

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👋 Connect with Jess:

• LinkedIn: linkedin.com/in/jess-cervellon

• Twitter: https://x.com/jesscervellon

• Instagram: instagram.com/jess.cervellon

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