Episode 3 - Managing an award winning spa team!

Carly and Julie interview Gosia Newell in this episode. She leads the award-winning spa team at Fota Island Resort, in Cork, Ireland. She shares her incredible journey to become a spa manager, from her childhood dreams of being an oceanographer, to ultimately training in cosmetology, then becoming a therapist, a spa educator, and salon owner.

It is clear that her ethos for managing teams is strongly human-centred; she tells us how she cared for her spa team during the pandemic and how she used the time to study. She is passionate about employee wellbeing and tells us about the fun things they do as a team. She is an inspirational leader that gets her team involved in deciding what goes on the spa menu and the how the spa is managed. She provides tips and tricks for other spa managers and reinforces the importance of working closely with colleagues from HR.