Episode 196: Cultural Building Blocks Part 2

In this episode of the Leading & Learning Through Safety Podcast, Dr. Mark French continues his exploration of how organizational culture is built through both action and inaction. Drawing from research published in the Consulting Psychology Journal (APA, Sept. 2025), he highlights that while values are abstract, culture becomes real through observable practices—what people actually do every day.

Mark explains that every organization operates within three behavioral zones: actions that align with values, actions that work against them, and inaction, where leaders or teams choose to do nothing at all. He connects this framework to safety leadership, showing how emotional intelligence is cultivated not through lofty ideals, but through small, consistent behaviors—like making safety the easiest and most natural choice.

Using his own story about misplaced PPE and the challenge of convenience, Mark illustrates how organizations must remove friction from doing the right thing. The easier it is to act safely and ethically, the more those abstract values become tangible culture. Ultimately, emotionally intelligent organizations are built one decision at a time—rewarding the right actions, correcting the wrong ones, and never ignoring opportunities to reinforce what truly matters.